Netcare: Switchboard Operator

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Netcare South Africa: Switchboard Operator

job requisition idJR103924

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

ROLE PROFILE SUMMARY:

The Switchboard operator is responsible for answering the incoming high volume of calls in a professional, timely and friendly manner. This individual will be the first point of contact for patients, visitors, and staff, ensuring that calls are answered promptly and routed correctly, and providing essential information as needed. The hospital Switchboard operator demonstrate excellent communication skills and the ability to manage high-pressure situations.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

Manage Incoming calls and Telephone Etiquette

  •  Answer all incoming to the hospital in a timely, professional, and courteous manner.
  •  Direct calls to the appropriate departments, doctor rooms, or wards based on the caller’s needs.
  • Provide general information about the hospital’s services, directions, and policies when requested. Offer accurate, clear, and helpful information to patients, visitors, and staff regarding hospital services, visiting hours, and locations.
  • Take and deliver messages when requested staff members are unavailable.
  • Manage basic patient queries, and if any escalation or additional information is required, refer to the Reception Supervisor / Manager.

Communication and Patient enquiries

  • Liaise and communicate with doctors, executive personnel, public and colleagues.
  • Provide basic information to patients or their families, including directions within the hospital, etc.
  • Work closely with administrative, doctors, and emergency staff to ensure smooth communication and a seamless experience for patients and visitors.
  • Excellent communication and listening skills.
  • Always answer, respond and communicate and in friendly, welcoming and professional manner.

Confidentiality and Privacy

  • Ensure patient confidentiality and privacy are always maintained in compliance with the POPIA and Privacy standard operating procedures.
  • Manage sensitive information with care and discretion.

Updating of information

  • Keep all relevant information and contingency plans updated.
  • Update hospital telephone lists, relevant telephone numbers and distribution to relevant departments thereof

Administrative Support

  • Assist with administrative tasks such as filing, scanning of documents, or managing patient admissions when needed.
  • Support hospital operations by managing various administrative duties as assigned.
  • Perform any reasonable task as instructed by the direct and indirect management.

SKILLS PROFILE

EDUCATION

Essential

  • Grade 12 or equivalent NQF Level 4 Qualification
  • Basic computer proficiency

WORK EXPERIENCE

Essential

  • 1-2 years’ experience on a similar position
  • Experience in a customer service role (preferred)

KNOWLEDGE

Preferred

  • Knowledge of Telephone Management Systems.
  • Competency in data entry, verbal communication, and customer service.

Join the team that providing the best and safest
care.

Joining Netcare

We provide meaningful careers that connect people with purpose.

We attract highly skilled, engaged, and performing employees who are passionate about providing quality health and care.

By joining Netcare, you will feel a great sense of inclusion and belonging as part of a family that cares about your growth and wellbeing.

You will work with the best-in-class technology with high standards of health and safety. We offer competitive remuneration and benefits that are benchmarked against the best market trends. You will enjoy a fulfilling career working in a high performance, values driven organisational culture that values diversity

The Netcare Group offers a wide spectrum of career opportunities within various disciplines including nursing, emergency medical services, pharmaceutical services, information technology, human resources, finance and administration, procurement, technical and maintenance and marketing.

Our recruitment process typically follows the following steps:

  • Should you be shortlisted for the position, you will be contacted by the relevant HR Department to arrange an interview. 
  • Our selection process may further include employee risk assessments which includes employment references, credit, criminal and qualification checks. 
  • Should your application be successful, our human resources department will provide you with a formal letter of appointment and will contact you with information to facilitate your onboarding process.
  •  Kindly note that only shortlisted candidates will be contacted.  Applicants who have not been contacted within 30 days of the closing date of this advert, should consider their application as unsuccessful.

Apply Here

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