MOMENTUM IS HIRING: CUSTOMER SERVICES AGENT

by

Talent Pool: Customer Services Agent

Momentum is inviting qualified and customer-focused individuals to join its Customer Services Agent Talent Pool in Centurion, Gauteng. This is a permanent opportunity within the Health Solutions cluster for candidates who are passionate about delivering excellent client service and resolving customer queries professionally.

JOB DETAILS

Employer: Momentum Group
Job Title: Talent Pool: Customer Services Agent
Reference Number: MMH260716-1
Employment Type: Permanent
Cluster: Health Solutions
Location: Centurion, Gauteng, South Africa
Remote Work: No
Closing Date: 15 August 2026

ABOUT THE ROLE

The Customer Services Agent will be responsible for providing professional and efficient service to clients through various channels, including inbound calls, emails and walk-in interactions.

The successful candidates will handle client queries, concerns and complaints while ensuring that all services are delivered within agreed Service Level Agreements (SLAs) and in accordance with applicable legislative and compliance requirements.

The role requires individuals who can communicate effectively, investigate and resolve customer issues, maintain accurate client records and build positive relationships with clients and stakeholders.

KEY RESPONSIBILITIES

Customer Service

  • Respond professionally to client and intermediary queries.
  • Investigate and resolve customer concerns within agreed service levels.
  • Take ownership of complaints and ensure timely and effective resolution.
  • Provide accurate information, advice and relevant documentation to clients.
  • Escalate complex queries to the appropriate departments or stakeholders.
  • Provide regular feedback to clients regarding outstanding queries.
  • Build and maintain strong relationships with internal and external stakeholders.
  • Deliver services in line with agreed customer service standards and SLAs.
  • Contribute ideas and recommendations to improve customer experience and fair client treatment.

Administration & Compliance

  • Capture and update client information accurately on relevant systems.
  • Complete administrative and reporting requirements within agreed deadlines.
  • Follow all relevant legislative, regulatory and compliance requirements.
  • Identify and report system or process failures and recommend improvements.
  • Ensure accurate and reliable information is provided to clients and stakeholders.

Teamwork & Development

  • Maintain productive working relationships with colleagues and stakeholders.
  • Participate positively in organisational change initiatives.
  • Continuously develop knowledge of the health, medical aid and related industries.
  • Contribute to innovation by sharing and implementing new ideas.
  • Take responsibility for personal career and professional development.

Financial & Operational Responsibilities

  • Contribute to financial planning processes within the area of responsibility.
  • Identify opportunities to improve cost-effectiveness and operational efficiency.
  • Use company resources responsibly.
  • Participate in risk identification processes and communicate recommendations appropriately.

MINIMUM REQUIREMENTS

  • Grade 12 qualification.
  • 2–3 years’ experience in a call centre or client service environment is preferred.
  • Exposure to the medical aid and/or health industry will be advantageous.
  • Proficiency in English, Afrikaans and Nguni languages, both written and spoken.
  • Proficiency in Microsoft Office.

KEY SKILLS AND COMPETENCIES

The ideal candidate should demonstrate the ability to:

  • Examine and interpret information.
  • Document facts accurately.
  • Establish rapport with clients.
  • Articulate information clearly.
  • Remain calm and composed under pressure.
  • Meet deadlines and agreed service times.
  • Uphold professional and organisational standards.
  • Take initiative and appropriate action.
  • Prioritise tasks effectively.
  • Work well within a team.
  • Collaborate with colleagues and stakeholders.
  • Adapt to changing environments.
  • Display initiative and a solutions-focused approach.

WHO CAN APPLY?

This opportunity is suitable for South African job seekers who meet the minimum requirements, particularly candidates with a Grade 12 qualification and experience in customer service, call centre operations or client-facing environments. Applicants with exposure to the medical aid or health industry, strong communication skills and proficiency in the required languages are encouraged to apply.

Location: Centurion, Gauteng
Closing Date: 15 August 2026
Reference: MMH260716-1

Apply Here