The Manufacturing, Engineering and Related Services Sector Education and Training Authority (merSETA) is inviting suitably qualified candidates to apply for the Client Liaison Administrator (B5) position at its Western Cape Regional Office.
This opportunity is available within the Client Services Unit and offers a 6-month fixed-term contract.
Client Liaison Administrator
Organisation: merSETA
Position: Client Liaison Administrator (B5)
Reference Number: CLA/WC/11/09/26
Location: Western Cape Regional Office
Salary: R29,722.15 per month
Contract: 6 months fixed-term
Closing Date: 11 September 2026
About the Position
The Client Liaison Administrator will provide effective and efficient administration, secretarial and support services to the regional office, stakeholders and managers.
The successful candidate will assist in ensuring that training and development initiatives within the region are properly facilitated and that stakeholder and learner administration is handled accurately and timeously.
Key Responsibilities
The successful candidate will be responsible for:
- Maintaining accurate and accessible records and information.
- Handling and responding to stakeholder queries professionally and timeously.
- Completing learner registrations accurately and according to procedures.
- Providing secretarial and administrative support to the regional office.
- Advising stakeholders on skills development processes, procedures and related information.
- Supporting regional projects and ad-hoc initiatives.
- Maintaining effective office management and record-keeping systems.
- Managing correspondence, communication and payment requisitions.
- Capturing and updating information on relevant systems and databases.
- Preparing accurate reports when required.
- Administering the suspension process for apprentices and learners.
- Monitoring individual performance against established standards and targets.
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Requirements
Minimum Qualifications
Applicants must have a 3-year Diploma (NQF Level 6) or equivalent NQF Level 6 qualification in one of the following fields:
- Business Administration
- Office Administration
- Commerce
- Project Management
- Training and Development
- Related field
Experience
- At least 1 year of experience in Client Services Administration within a SETA environment.
- Familiarity with SETA systems and processes.
Advantageous
- Bachelor’s Degree (NQF Level 7) or equivalent in Business Administration, Office Administration, Commerce, Project Management, Training and Development or a related field.
- One or more years’ experience in Client Services Administration within merSETA.
Knowledge and Skills
Candidates should demonstrate:
- Problem-solving skills
- Customer service orientation
- Attention to detail
- Collaboration skills
- Strong communication skills
- Computer literacy
- Good knowledge of MS Word, Excel and Outlook
- Database knowledge
- Knowledge and understanding of skills development legislation
Who Can Apply?
This position is suitable for candidates who meet the required NQF Level 6 qualification and SETA client services administration experience, particularly those with familiarity with SETA systems and processes.
merSETA is an equal opportunity employer. Preference will be given to suitably qualified Affirmative Action candidates and People Living with Disabilities in accordance with its Employment Equity Plan.
How to Apply
Applicants must submit:
- A fully completed merSETA Job Application Form
- A detailed Curriculum Vitae
- The reference number CLA/WC/11/09/26 must be clearly quoted as the subject of the email.
Email: [email protected]
Applications must be submitted by 11 September 2026.
Applicants who fail to submit the fully completed merSETA Job Application Form or fail to quote the correct reference number in the email subject line will be automatically disqualified.
Only shortlisted candidates will be contacted. If you are not contacted within two months after the closing date, consider your application unsuccessful. merSETA reserves the right not to make an appointment.