Lancet Laboratories Call Centre Agent: Customer Support – Cape Town
Lancet Laboratories Call Centre Agent Vacancy 2026
is inviting suitably qualified and experienced candidates to apply for a Call Centre Agent: Customer Support position in Cape Town, Western Cape.
The position offers an opportunity for a customer-focused individual to join the customer support function and assist clients with enquiries, complaints, information requests and other customer service matters.
Job Details
- Employer: Lancet Laboratories
- Job Title: Call Centre Agent: Customer Support
- Reference Number: 1204329
- Location: Cape Town – Customer Support, Western Cape
- Employment Type: Permanent
- Starting Date: 24 July 2026
- Closing Date: 24 August 2026
- Salary/Remuneration: Not specified in the vacancy advertisement
About the Call Centre Agent Position
The successful candidate will be responsible for handling inbound and outbound customer communications while providing relevant information and maintaining a high standard of customer service.
The role requires someone who can communicate professionally with clients, understand their concerns, resolve customer queries where possible and escalate issues that require further attention.
Because the position operates within a healthcare and pathology environment, the successful applicant will also be expected to maintain confidentiality when dealing with patient information and other sensitive organisational information.
Minimum Requirements
Applicants interested in the Lancet Laboratories Call Centre Agent vacancy should meet the following minimum requirements:
- Grade 12 or an equivalent/relevant NQF Level 4 qualification
- 1–2 years of relevant working experience
- Computer literacy
- Knowledge of the relevant industry and organisation
- Good communication and customer service abilities
Candidates should also be comfortable dealing with customers over the telephone and handling different types of enquiries in a professional manner.
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Key Performance Areas
The Call Centre Agent will be expected to perform duties including:
Customer Calls and Enquiries
Receive and make telephone calls to clients regarding queries and provide appropriate assistance to ensure customer satisfaction.
Handling Customer Complaints
Identify and escalate priority issues and queries so that supervisors are made aware of highly dissatisfied customers. The employee will also assist in providing appropriate solutions aimed at improving customer satisfaction and retention.
Updating Customer Information
Log and update the relevant systems with customer complaints and feedback accurately and promptly.
Pricing Information
Provide pricing quotations to clients and ensure that customers receive correct and adequate information.
Quality Assurance and Confidentiality
Comply with quality assurance requirements, statistical requirements and applicable quality standards.
The successful candidate must maintain the confidentiality of patients’ personal information and other sensitive information to protect patient privacy and the integrity of the organisation.
Required Competencies
Lancet Laboratories identifies several competencies relevant to this position, including:
- Relating and networking
- Persuading and influencing
- Analysing
- Delivering results and meeting customer expectations
- Following instructions and procedures
- Presenting and communicating
What Lancet Laboratories May Look For in Candidates
The ideal candidate should be customer-focused, professional and able to communicate clearly with different types of clients.
Strong attention to detail is important because the role involves recording customer complaints and feedback, providing accurate information and working with confidential patient-related information.
Applicants should also be able to follow established procedures, work toward customer service targets and escalate complex or priority matters appropriately.
Important Information for Applicants
The vacancy advertisement lists the position as permanent and based in Cape Town – Customer Support.
The advertised minimum educational requirement is Grade 12 or a relevant NQF Level 4 qualification, together with 1–2 years of relevant working experience.
The remuneration field in the supplied vacancy advertisement does not specify a salary amount.
Lancet Laboratories Call Centre Agent Closing Date
The closing date shown on the vacancy is:
24 August 2026
Applicants are encouraged to submit their applications before the closing date. Late applications may not be considered.
How to Apply for Lancet Laboratories Call Centre Agent Job
Interested and suitably qualified candidates should apply through the Lancet Laboratories recruitment platform and search for the vacancy using:
Job Title: Call Centre Agent: Customer Support
Reference Number: 1204329
Location: Cape Town – Customer Support
Ensure that your application contains accurate information and that your qualifications and relevant work experience are correctly captured.
Candidates should also carefully review the official vacancy requirements before submitting an application.