Table of Contents

Data Capturer: Complaints and Mandatory Reporting – JI 51/2026

Data Capturer: Complaints and Mandatory Reporting is an administrative and information-management opportunity within the Compliance Monitoring Directorate, based in Centurion. The successful candidate will support the Complaints and Mandatory Reporting Units with accurate data capturing, records management, reporting and administrative functions.

Job Details

Job Title: Data Capturer: Complaints and Mandatory Reporting
Reference Number: JI 51/2026
Directorate: Compliance Monitoring
Salary: R201,093 per annum
Salary Level: Level 04
Location: Centurion, Gauteng
Enquiries: Ms S Wesson – (021) 421 1012
Attention: Human Resources

Minimum Requirements

Applicants must have a Grade 12 (Senior Certificate).

A certificate or qualification in any of the following fields will be an added advantage:

Office Administration
Information Management
Public Administration
Records Management
Computer Studies
Data Management

Candidates should have 1 to 2 years’ experience in data capturing, administration, records management or an information management environment.

Experience in the following areas will be advantageous:

Case management systems
Complaints management systems
Statistical reporting
Database administration
Public sector administration
Legal environments
Correctional services
Oversight environments

Knowledge and Skills

The position requires knowledge of records management principles, information management practices and data capturing procedures. Candidates should also have working knowledge of Microsoft Excel, Microsoft Word, electronic document management systems, POPIA and Public Service administrative procedures.

Key competencies include:

Computer literacy
Data capturing
Accuracy and attention to detail
Record keeping
Report writing
Communication
Planning and organising
Confidentiality
Client orientation
Problem solving
Ability to work under pressure
Ability to work independently and within a team

Duties and Responsibilities

The successful candidate will provide data capturing and records management services to the Complaints and Mandatory Reporting Units.

Key responsibilities will include capturing, updating, verifying and maintaining complaint and incident information on approved databases and systems. The Data Capturer will process information promptly, check records against source documents and ensure that captured information is accurate and complete.

The role will also involve identifying incomplete information, correcting data errors, monitoring data quality and ensuring consistency across different information systems.

Records Management

Responsibilities will include maintaining electronic and physical records, filing complaint and incident reports, tracking document movement and maintaining relevant registers. The successful candidate will also be responsible for the safekeeping of confidential information.

Reporting and Statistics

The employee will generate daily, weekly and monthly statistics, compile information for management reports and assist with trend analysis. The role will also involve producing information required by Senior Case Officers and supporting quarterly and annual reporting processes.

Administrative and Case Support

The Data Capturer will assist Senior Case Officers with data retrieval and prepare information required for investigations. Additional responsibilities include monitoring outstanding records, updating case-status information and providing general administrative support to the Complaints and Mandatory Reporting Units.

Database Administration

The position will involve maintaining complaint and mandatory reporting databases, monitoring the completeness of electronic records and generating reports from databases. The successful candidate may also assist users with information retrieval and report system defects, inconsistencies or data discrepancies.

Why This Opportunity Matters

This role is suited to candidates who have strong administrative and computer skills and are interested in working with data, records, complaints information and compliance monitoring. Attention to detail and confidentiality are particularly important because the position involves handling sensitive information and maintaining reliable records.

How to Apply

Applications can be submitted through the designated online application form.

Alternatively, applications may be hand delivered to:

Block C3, Eco Origins Office Park
Witch-hazel Street
Centurion, 0046

Attention: Human Resources

Applicants should ensure that their applications meet the stated minimum requirements and that all required information is provided before submission.

Important Information

Only candidates who meet the specified requirements should apply. The position requires accuracy, confidentiality, strong record-keeping abilities and the ability to work with databases and administrative information.

Reference: JI 51/2026
Position: Data Capturer: Complaints and Mandatory Reporting
Salary: R201,093 per annum
Location: Centurion
Level: 04

Apply Here

Data Capturer: Complaints and Mandatory Reporting