Customer Relationship Officer Job Opportunity

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Customer Relationship Officer Job Opportunity at – Soweto & Lenasia

Looking for a rewarding healthcare administration and client service career in Johannesburg? is hiring a Customer Relationship Officer for the Soweto and Lenasia region. This permanent healthcare job offers an exciting opportunity to work closely with doctors, specialists, healthcare providers, and corporate clients while helping improve patient care experiences.

Job Overview

  • Position: Customer Relationship Officer
  • Company:
  • Location: – Soweto & Lenasia
  • Job Type: Permanent
  • Industry: Pharmaceutical and Medical Healthcare
  • Department: Central BU Marketing
  • Reference Number: M050033
  • Working Hours: 45 hours per week
  • Work Schedule: 5 days per week
  • Closing Date: 30 May 2026 at 21:00

About the Role

As a Customer Relationship Officer, you will serve as the vital connection between the organisation and healthcare professionals. Your main responsibility will be to ensure excellent customer experiences by handling enquiries, resolving service-related concerns, supporting operational improvements, and maintaining strong client relationships.

This role is ideal for professionals passionate about healthcare customer service, relationship management, and operational excellence.

Key Responsibilities

  • Build and maintain strong relationships with doctors, specialists, and healthcare providers
  • Resolve customer and service-related issues professionally
  • Conduct regular visits to client sites
  • Support healthcare operational improvements and service delivery
  • Ensure high levels of customer satisfaction and engagement
  • Maintain accurate reporting and workflow management
  • Promote professionalism, empathy, and confidentiality in all interactions

Minimum Requirements

To qualify for this healthcare customer service job, candidates must have:

  • A Diploma or Bachelor’s Degree in:
    • Healthcare
    • Health Administration
    • Business Administration
    • Customer Relations Management
    • Marketing
    • Or a related field
  • A valid South African driver’s license (Code 08 EB)
  • At least 5 years of experience in:
    • Healthcare customer service
    • Relationship management
    • Medical or laboratory environments
    • Engagement with doctors and healthcare professionals

Skills and Competencies

Successful candidates should demonstrate:

  • Strong understanding of pathology workflows
  • Knowledge of South African healthcare regulations including POPIA
  • Excellent communication and problem-solving skills
  • Ability to handle difficult conversations professionally
  • Strong attention to detail and organisational skills
  • Microsoft Office proficiency
  • Empathy, teamwork, and customer-focused service delivery

Why Join Ampath?

is committed to delivering quality healthcare services while building a diverse and inclusive workplace. Employees are encouraged to grow professionally while contributing meaningfully to healthcare outcomes across South Africa.

This role offers the opportunity to:

  • Work in a respected healthcare organisation
  • Build valuable healthcare industry experience
  • Develop long-term client relationships
  • Contribute to healthcare service excellence
  • Grow within a supportive and inclusive environment

Employment Equity

Ampath supports diversity and inclusion and encourages applications from underrepresented groups in line with Employment Equity objectives.

How to Apply

Interested candidates should apply before 30 May 2026 at 21:00. After submitting your application, monitor your email inbox for further recruitment process updates from .

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