Customer Liaison Officer Job – Standard Bank (Musina, Limpopo) | Apply Now
Looking to grow your career in banking and customer service? is hiring a Customer Liaison Officer to deliver excellent client service and strengthen customer relationships.
Job Overview
- Position: Customer Liaison Officer
- Location: Location: ZA, Western Cape, Swellendam, Standard Bank Swellendam
- Job Type: Contract
What You’ll Do
- Act as the main link between customers and internal departments
- Manage customer queries, complaints, and feedback
- Capture and track interactions using CRM systems
- Investigate and resolve customer issues efficiently
- Follow up to ensure full customer satisfaction
- Compile reports and recommend service improvements
- Maintain accurate records of all interactions
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Requirements
- Experience in customer service or liaison roles
- Strong written and verbal communication skills
- Excellent interpersonal and relationship-building skills
- Proficiency in CRM systems and Microsoft Office
- Strong problem-solving and conflict resolution skills
- Good organisation and multitasking ability
- Ability to remain calm under pressure
- Knowledge of SA banking environment (advantage)
Key Skills & Competencies
- Customer Service & Client Relations
- Complaint Handling & Conflict Management
- Time Management & Attention to Detail
- Teamwork & Communication
- Adaptability & Positive Thinking
- Understanding Banking Processes & Products
Why Join Standard Bank?
- Join one of Africa’s leading financial institutions
- Gain valuable experience in Personal & Private Banking
- Work in a professional, customer-focused environment
- Opportunities for career growth and development
Apply Now
Apply online via Standard Bank careers portal.
Important: Standard Bank does not charge any application fees. Report fraud to: +27 800 222 050 or [email protected]