Collections Consultant x4 (Durban) – Nedbank Careers 2026

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Company:
Position: Collections Consultant x4
Reference Number: 146508
Location: Durban, KwaZulu-Natal, South Africa
Closing Date: 26 June 2026
Employment Type: Permanent

About the Role

Nedbank is seeking four experienced Collections Consultants to join its Durban team. The successful candidates will play a key role in recovering outstanding debt, reducing credit losses, rehabilitating customer accounts, and protecting the bank’s financial interests. The position requires strong negotiation skills, customer engagement expertise, and a solid understanding of credit collections within the banking sector.

This role offers an opportunity to work in a dynamic financial environment while contributing to risk management, compliance, and customer relationship management initiatives.

Key Duties and Responsibilities

Debt Recovery & Collections

  • Recover outstanding debts and bank assets through approved internal and legal collection processes.
  • Implement collection strategies to minimise financial losses and impairments.
  • Monitor accounts and ensure collection activities meet service level agreements (SLAs).
  • Negotiate repayment arrangements with clients and authorised third parties.
  • Follow up on repayment commitments and monitor account performance.

Account Management

  • Verify and maintain accurate customer account information.
  • Review account histories and update customer profiles.
  • Conduct account grading, age analysis, and risk categorisation.
  • Notify clients regarding dormant, excess, or arrears accounts.
  • Send collection letters, statements, and supporting correspondence.

Risk Management & Compliance

  • Escalate high-risk matters including:
    • Liquidations
    • Deceased estates
    • Debt review cases
    • Business rescue proceedings
    • Absconded clients
    • Asset alienation
    • Bad debt write-offs
    • High-risk arrears accounts
  • Ensure compliance with banking regulations, internal policies, and collection procedures.
  • Monitor governance, risk, and control requirements.

Stakeholder Engagement

  • Build and maintain relationships with internal departments and external stakeholders.
  • Provide accurate information and updates to relevant stakeholders.
  • Participate in monthly stakeholder meetings and progress reviews.
  • Resolve customer queries relating to arrears and account status.

Continuous Improvement

  • Identify opportunities to improve collection processes and efficiencies.
  • Stay informed on legislative and industry developments affecting collections.
  • Share knowledge and best practices within the team.
  • Support transformation, culture-building, and corporate social responsibility initiatives.

Minimum Requirements

Essential Qualification

  • Matric / Grade 12 / National Senior Certificate

Preferred Qualification

  • Certificate in Credit Management

Minimum Experience

  • At least 2 years’ experience in credit collections

Required Technical Knowledge

  • Banking operations and products
  • Credit collections and debt recovery processes
  • Business terminology and financial concepts
  • Data analysis and reporting
  • Governance, Risk and Controls
  • Regulatory and compliance requirements
  • Collection systems and software
  • Administrative procedures
  • Negotiation and communication techniques
  • Customer account management

Essential Competencies

  • Excellent Communication Skills
  • Strong Negotiation Ability
  • Decision-Making Skills
  • Collaboration and Teamwork
  • Stress Tolerance
  • Attention to Detail
  • Time Management
  • Problem Solving
  • Ability to Manage Multiple Accounts Simultaneously

What Nedbank Looks For

The ideal candidate is a results-driven collections professional who can confidently engage with customers, negotiate payment solutions, manage risk effectively, and maintain professional relationships while ensuring compliance with banking regulations.

Benefits of Working at Nedbank

  • Career development opportunities
  • Ongoing training and professional growth
  • Exposure to one of South Africa’s leading banking institutions
  • Inclusive and transformation-focused workplace culture
  • Opportunities to contribute to community and social responsibility initiatives

Application Details

Job Title: Collections Consultant x4
Reference Number: 146508
Location: Durban, KwaZulu-Natal
Closing Date: 26 June 2026

For recruitment enquiries, contact the Nedbank Recruiting Team on +27 860 555 566.

Apply Here