Ampath Switchboard Administrator

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Ampath Switchboard Administrator Vacancy – Gqeberha, Eastern Cape

Ampath is inviting applications for a Switchboard Administrator to join its Greenacres Administration Department in Gqeberha, Eastern Cape. This permanent opportunity is ideal for an organised, customer-focused professional who enjoys working in a fast-paced healthcare environment and providing excellent front-line administrative support.

As a Switchboard Administrator, you will be the first point of contact for patients, visitors, healthcare professionals, and internal staff. Your role is essential in ensuring that telephone calls, enquiries, and visitors are handled efficiently while supporting the smooth daily operation of the facility. You will contribute to creating a welcoming atmosphere by delivering professional, friendly, and responsive customer service.

About Ampath Laboratories

Ampath Laboratories is one of South Africa’s leading pathology laboratory service providers, delivering reliable diagnostic and healthcare support services nationwide. The company is committed to innovation, quality healthcare, professional excellence, and exceptional customer service while creating opportunities for employees to grow and develop their careers.

Position Details

  • Position: Switchboard Administrator
  • Reference Number: A1060001
  • Company: Ampath Laboratories
  • Department: Greenacres Admin
  • Location: Gqeberha, Eastern Cape
  • Employment Type: Permanent
  • Industry: Pharmaceutical and Medical / Healthcare
  • Number of Positions: 1
  • Salary: Market Related
  • Working Hours: 40 hours per week
  • Work Schedule: 5-day work week
  • Weekend & Public Holiday Work: May be required
  • Closing Date: 4 August 2026 at 21:00

Purpose of the Role

The successful candidate will provide professional switchboard and reception support while assisting with administrative functions that ensure effective communication throughout the organisation. The role requires someone who can remain calm under pressure, communicate confidently, and provide excellent customer service to both internal and external stakeholders.

Key Responsibilities

The successful candidate will be responsible for:

  • Operating the company switchboard efficiently.
  • Answering, screening, and directing incoming telephone calls.
  • Taking accurate messages and forwarding them promptly.
  • Greeting and assisting visitors professionally.
  • Responding to client and patient enquiries.
  • Providing accurate information to callers and visitors.
  • Supporting reception and front-office operations.
  • Performing general administrative duties.
  • Maintaining organised administrative records and documentation.
  • Assisting with scheduling and coordination tasks.
  • Updating information on internal systems where required.
  • Filing documents accurately.
  • Supporting departmental administrative activities.
  • Ensuring confidential information is handled professionally.
  • Communicating effectively with healthcare professionals and colleagues.
  • Delivering exceptional customer service at all times.
  • Maintaining a clean, organised, and professional reception environment.
  • Escalating complex enquiries to the appropriate departments.
  • Assisting with operational tasks as required.

Minimum Requirements

Applicants should meet the following minimum requirements:

  • Grade 12 (Matric).
  • 1–3 years of administrative experience.
  • Experience in a healthcare environment will be advantageous.
  • Previous reception or switchboard experience is beneficial.
  • Basic computer literacy.
  • Good telephone etiquette.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills.
  • Ability to multitask effectively.
  • Good organisational and planning skills.
  • High level of professionalism.
  • Ability to work under pressure.
  • Strong attention to detail.
  • Reliable and dependable work ethic.
  • Ability to work independently and within a team.
  • Willingness to work weekends and public holidays when operationally required.

Skills and Competencies

Successful applicants should demonstrate:

  • Excellent customer service skills.
  • Professional telephone manner.
  • Administrative support skills.
  • Reception management.
  • Time management.
  • Communication skills.
  • Organisational skills.
  • Problem-solving ability.
  • Attention to detail.
  • Computer proficiency.
  • Teamwork and collaboration.
  • Adaptability.
  • Accountability.
  • Professionalism.
  • Confidentiality.
  • Accuracy.
  • Reliability.

What Ampath Is Looking For

Ampath is seeking an individual who enjoys interacting with people and takes pride in delivering outstanding service. The ideal candidate is organised, approachable, dependable, and able to manage multiple responsibilities while maintaining a positive and professional attitude. A commitment to confidentiality, teamwork, and service excellence is essential for success in this position.

Employment Equity

Ampath is committed to Employment Equity and encourages applications from suitably qualified candidates from designated groups. The company values diversity, inclusion, and equal employment opportunities while fostering a workplace where everyone can contribute and succeed.

Why Consider This Opportunity?

This position offers an opportunity to build a long-term career with one of South Africa’s leading healthcare organisations. Employees benefit from working in a professional environment focused on continuous improvement, collaboration, high-quality service delivery, and career development. The role also provides valuable experience in healthcare administration and customer service while supporting an organisation dedicated to improving patient care.

How to Apply

Interested candidates should submit their applications before 4 August 2026 at 21:00. After applying, regularly monitor your email inbox for updates regarding assessments, interviews, or further recruitment steps.

Closing Date: 4 August 2026 at 21:00

Location: Gqeberha, Eastern Cape

Employment Type: Permanent

Salary: Market Related

Apply Here