Start your career in financial services with the Amathuba Learner Programme at . This opportunity is based at the OMInsure Head Office and is ideal for candidates looking to gain customer service experience while learning within a leading African financial services company.
About the Amathuba Learner Role
The Amathuba Learner programme focuses on delivering a positive customer experience by assisting clients, answering product questions, and resolving basic issues. Learners gain practical exposure to customer service operations and financial product knowledge.
Key Responsibilities
- Provide product and service information to customers
- Assist with customer order processing and service requests
- Respond to customer queries and resolve basic issues
- Build and maintain strong customer relationships
- Capture and manage customer data in CRM systems
- Conduct customer needs clarification using structured sales scripts
- Encourage product renewals through excellent service
- Ensure compliance with company policies and regulatory standards
- Participate in training and capability development programmes
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Skills Required
- Customer Service and Customer Relationship Management (CRM)
- Customer Complaint Management
- Digital Customer Engagement
- Sales opportunity identification and upselling
- Data management and customer feedback handling
Competencies
- Customer Focus
- Effective Communication
- Interpersonal Skills
- Decision Making
- Accountability
- Ability to manage ambiguity and complexity
Education Requirements
- NQF Level 2 or NQF Level 3 (Below school leaving qualification)
Job Details
- Position: Amathuba Learner
- Company:
- Location: OMInsure Head Office
- Job Reference: JR-77216
- Closing Date: 16 March 2026
About Old Mutual
is a leading African financial services organisation operating in 14 countries. The company provides solutions across life insurance, asset management, property and casualty insurance, banking, and lending while focusing on delivering excellent customer and employee experiences.
Apply before 16 March 2026 to be considered for the Amathuba Learner opportunity.