Lancet Laboratories is inviting applications for an Admin Clerk / Receptionist position based in Pretoria-Kloof, Gauteng. This is a permanent opportunity suitable for candidates with Grade 12 and strong administrative and customer-service skills.
The successful candidate will be responsible for receiving, capturing, sorting and distributing laboratory samples while ensuring that information is accurately recorded and samples are processed efficiently.
Job Details
- Company: Lancet Laboratories
- Position: Admin Clerk / Receptionist
- Reference Number: 1217592
- Location: Pretoria-Kloof, Gauteng
- Employment Type: Permanent
- Starting Date: 2 September 2026
- Closing Date: 10 September 2026
- Remuneration: Not specified
Job Summary
The Admin Clerk / Receptionist will administer the receiving, capturing and distribution of samples to ensure that correct information is obtained and recorded, supporting the speedy processing of laboratory samples in line with service objectives.
Minimum Requirements
Applicants should have:
- Grade 12 or relevant NQF Level 4 qualification
- A BSc degree will be advantageous
- 0–1 year of relevant working experience
Relevant Knowledge
The position requires knowledge of:
- Computer literacy
- Laboratory information systems
- Organisational policies and procedures
Key Performance Areas
The successful candidate will be responsible for:
- Sorting and distributing samples according to standard operating procedures.
- Ensuring specimens are correctly and prioritised for channeling to various laboratories and sites.
- Processing sample registration or “logging” according to established procedures.
- Ensuring specimens are dispatched for processing within prescribed turnaround times.
- Monitoring the progress and delivery of reports.
- Conducting hospital rounds to distribute reports and collect submitted samples.
- Handling administrative queries and customer complaints.
- Tracking sample deliveries by couriers to ensure specimens reach the designated laboratory and results are returned timeously.
- Investigating bottlenecks in pre-analytical laboratory processes and assisting with timely resolution.
- Maintaining basic housekeeping in the work area.
- Monitoring stock levels and ordering additional stock when required.
- Ensuring required materials are available and delivered to doctors’ rooms.
- Providing professional and ethical customer service to medical professionals, patients and staff.
- Managing the reception area and directing clients to the relevant departments.
- Providing relevant information and maintaining a high standard of customer service.
- Receiving cash from patients and ensuring that money is banked according to procedures.
- Reporting incidents and customer complaints.
- Maintaining logs and updating relevant information on the laboratory management system.
- Preparing and scanning patient forms onto the laboratory scanning system (Oculus).
- Resolving incomplete scans according to standard operating procedures.
- Adhering to Lancet uniform protocols and established procedures.
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Competencies and Skills
Applicants should demonstrate:
- Ability to work with nervous or distressed patients
- Ability to work under pressure
- Teamwork
- Administrative skills
- Attention to detail
- Good communication skills
- Confidentiality and sensitivity
- Customer orientation
- Empathy
- Flexibility
- Interpersonal skills
- Patience
- Professional telephone etiquette
- Business numeracy
- Ability to follow procedures and organisational standards
Who Should Apply?
This opportunity may suit Grade 12/NQF Level 4 candidates looking to establish or develop a career in laboratory administration, reception, healthcare administration or customer service. Candidates with relevant administrative experience and knowledge of laboratory information systems may have an advantage.
Closing Date
10 September 2026
Interested candidates should apply through the Lancet Laboratories careers/recruitment platform, using Reference Number 1217592 – Admin Clerk / Receptionist.