Senior Clerk: Branch Administration – Nqutu Life

by

Senior Clerk: Branch Administration – Nqutu Life

Company: AVBOB
Location: Nqutu, KwaZulu-Natal
Department: Branch Administration
Industry: Insurance
Employment Type: Permanent
Reference Number: SAC/NQU/KZN
Positions Available: 1
Salary: Market Related
Posted: 14 August 2026

About the Position

AVBOB is seeking a Senior Clerk: Branch Administration to join its Nqutu Life Office in KwaZulu-Natal.

The successful candidate will provide professional administrative and customer service support to policyholders, ensuring that client enquiries and requests are handled efficiently, accurately and within the required turnaround times.

This is a customer-facing role that requires someone who is organised, professional, reliable and comfortable dealing with members of the public while handling confidential policy and financial information.

Key Responsibilities

Customer Service & Reception

  • Welcome clients and provide professional reception services.
  • Attend to walk-in clients and assist with enquiries.
  • Explain relevant processes and procedures to policyholders.
  • Refer clients to the appropriate department or consultant when necessary.
  • Keep clients informed about delays, system problems or outstanding processes.
  • Ensure a positive customer experience at all times.

Policy & Administration

  • Process policyholder requests accurately and efficiently.
  • Assist with claims-related administration.
  • Handle policy servicing requirements.
  • Perform premium-related administrative duties.
  • Ensure client documentation and information are handled correctly.
  • Utilise available resources and develop the knowledge required to resolve client enquiries.

Cash & Financial Administration

  • Handle petty cash in accordance with company procedures.
  • Receive cash from clients for premium payments where applicable.
  • Process premium refunds.
  • Prepare cash for daily banking with the finance department.
  • Maintain accurate records relating to cash transactions.

Business & Compliance

  • Identify and refer new business opportunities to the relevant consultant.
  • Handle complaints professionally and according to established procedures.
  • Escalate and handle fraud allegations appropriately.
  • Maintain confidentiality of client and policy information.
  • Follow AVBOB policies, procedures and internal controls.

Reporting & Office Administration

  • Compile weekly and monthly statistical reports.
  • Maintain accurate administrative records.
  • Perform general office administration.
  • Support the smooth day-to-day operation of the branch.
  • Complete administrative tasks within prescribed deadlines.

Minimum Requirements

  • Grade 12 / Matric
  • 2–3 years’ relevant office administration experience will be a definite advantage.
  • Experience in customer service or a client-facing administrative environment would be beneficial.
  • Good written and verbal communication skills.
  • Strong organisational and administrative abilities.
  • Good attention to detail and accuracy.
  • Ability to work professionally with clients and colleagues.
  • Ability to handle confidential information responsibly.
  • Basic ability to work with office systems and administrative processes.

Ideal Candidate

The ideal candidate should be customer-focused, organised, trustworthy and detail-oriented. Since the position involves reception, policy administration, cash handling and client enquiries, the successful applicant should be able to manage several responsibilities while maintaining accuracy and professional service.

Experience in insurance, financial services, banking, administration or customer service may be particularly useful, although the advertised minimum requirement is Grade 12, with 2–3 years’ relevant administration experience being an advantage.

What AVBOB Offers

AVBOB is an established organisation with more than 100 years of history and a strong customer-centric culture. The company states that employees can expect a competitive remuneration package, opportunities for employee development and recognition for excellent performance.

Job Details at a Glance

Job Title: Senior Clerk: Branch Administration
Branch: Nqutu Life Office
Location: Nqutu, KwaZulu-Natal
Company: AVBOB
Job Type: Permanent
Reference: SAC/NQU/KZN
Vacancies: 1
Salary: Market Related
Closing Date: Not stated in the supplied vacancy information

How to Apply

Applications should be submitted through AVBOB’s official recruitment/careers platform. Applicants should ensure that their CV and supporting information accurately reflect their qualifications and relevant administrative experience.

Reference Number: SAC/NQU/KZN

Apply Here