HR Service Centre Coordinator – Mediclinic

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HR Service Centre Coordinator – Mediclinic

Mediclinic Southern Africa is recruiting an HR Service Centre Coordinator for its Corporate Office in Stellenbosch, Western Cape. This is a hybrid, fixed-term position focused on coordinating HR service requests and ensuring employees receive timely and accurate support.

Job Details

  • Employer: Mediclinic Southern Africa
  • Position: HR Service Centre Coordinator
  • Reference: 72706
  • Location: Stellenbosch, Western Cape
  • Workplace Type: Hybrid
  • Employment Type: Fixed Term
  • Positions Available: 1
  • Closing Date: 20 August 2026
  • Recruiter: Lerato Khati

Main Purpose of the Role

The successful candidate will coordinate incoming service requests through AskHR, ensuring that queries are directed to the appropriate HR agents or subject matter experts. The role also provides first-level support and contributes to efficient HR service delivery.

Key Responsibilities

  • Coordinate AskHR service requests and assign them to the appropriate agents.
  • Escalate complex queries to relevant HR subject matter experts.
  • Provide Tier 1 support on HR-related tickets.
  • Conduct client verification for email and WhatsApp service requests.
  • Ensure employee and service-request data is accurate and up to date.
  • Monitor and support Service Level Agreement (SLA) requirements.
  • Help streamline AskHR processes and improve service delivery.
  • Ensure queries are handled accurately and within required timeframes.
  • Support consistent and professional communication with employees.

Minimum Requirements

Education:

  • Grade 12 is essential.
  • A Diploma or Degree in Human Resource Management or Business Administration is advantageous.

Experience:

  • 2–3 years’ relevant coordination or administrative experience.
  • Experience in scheduling, appointment coordination, customer service, call centre operations or a similar environment.
  • HR-related experience is advantageous.
  • Experience working with a CRM or ticketing system is beneficial.
  • Around 3 years’ call centre coordination experience or 2 years’ proven CRM/ticketing-system experience is desirable.

Skills and Knowledge

Candidates should have:

  • Knowledge of remuneration, payroll and employee benefits processes.
  • Understanding of HR policies, procedures and principles.
  • Knowledge of relevant HR legislation and regulatory requirements.
  • Strong administrative and coordination skills.
  • Good communication and client-service abilities.
  • Attention to detail and data accuracy.
  • Ability to manage multiple service requests and priorities.
  • Proficiency in Microsoft Outlook, Word and Excel.
  • Ability to work effectively in a hybrid environment.

Important Application Information

Mediclinic states that all applicants will be considered, with preference given in accordance with its Employment Equity Plan, as well as to internal applicants/employees who meet the minimum requirements.

Internal fixed-term employees: Mediclinic specifically advises employees currently on fixed-term contracts to apply using an external candidate profile rather than their employee profile.

How to Apply

Search for HR Service Centre Coordinator – Reference 72706 on the Mediclinic Southern Africa careers portal and submit your application before the 20 August 2026 closing date.

Apply Here