Nedbank Service Consultant  –Multiple Positions

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Nedbank Service Consultant – Springs

Req ID: 147203
Location: Springs, Gauteng, South Africa
Department: Sales and Service
Career Stream: Client Service
Leadership Pipeline: Manage Self: Technical (MST)
Closing Date: Varies
FAIS Affected: Yes
Experience: 1–2 years
Qualification: Diploma (NQF Level 6)
Company: NedbankO

Other Positions Are Available

About the Position

Nedbank is recruiting a Service Consultant to join its Springs team. The successful candidate will be responsible for delivering professional client service while helping customers use Nedbank’s digital and self-service banking channels.

The role combines customer service, cash handling, digital banking assistance, sales lead identification and branch operations. The consultant will also support ATM and self-service devices and ensure that transactions are processed accurately and in line with Nedbank policies.

Key Duties

  • Welcome, assist and direct clients according to their banking needs.
  • Understand client requirements and provide appropriate service solutions.
  • Help clients use online banking applications and self-service devices.
  • Assist with login problems and digital banking queries.
  • Educate customers on digital functionality and self-service options.
  • Assist clients with statements, cards and other documentation.
  • Process deposits, withdrawals, transfers and change-for-change transactions.
  • Handle foreign exchange-related requests according to approved procedures.
  • Balance and secure cash holdings and branch stock.
  • Load and replenish cash in ATMs and other devices.
  • Perform first-line maintenance on self-service equipment.
  • Monitor queues and prioritise clients requiring additional assistance.
  • Identify potential sales opportunities and refer clients to the relevant departments.
  • Capture client requests and referrals on the appropriate systems.
  • Prevent fraud and minimise financial losses by following security procedures.
  • Ensure all transactions comply with Nedbank policies and controls.
  • Build trusted, long-term relationships with clients.
  • Contribute towards branch service, teamwork and business targets.

Education Requirements

Applicants should have:

  • A Diploma at NQF Level 6.
  • A Banking Services qualification is preferred.
  • A Higher Certificate in Banking Services at NQF Level 5 would be advantageous.

Experience Requirements

Candidates should have 1–2 years of relevant experience in areas such as:

  • Retail banking
  • Client service
  • Cash handling
  • Customer-facing financial services
  • Technology or digital banking support
  • First-line problem resolution
  • Foreign exchange services, where applicable

Skills and Knowledge

Nedbank is looking for candidates with knowledge or ability in:

  • Customer service principles
  • Banking products and services
  • Problem-solving
  • Relationship management
  • Governance, risk and controls
  • Banking security policies and procedures
  • Forex products
  • Digital and self-service banking technology

Behavioural Competencies

The successful candidate should demonstrate:

  • Building Customer Loyalty
  • Earning Trust
  • Collaboration
  • Effective Work Management
  • Adaptability
  • Stress Tolerance
  • Continuous Learning

What the Role Offers

This position provides an opportunity to gain broader experience across banking operations, client service, digital banking, cash management and financial services while contributing directly to the customer experience and branch performance.

Application Details

Job Title: Service Consultant
Req ID: 147203
Location: Springs, Gauteng
Job Type: Not specified in the advert
Closing Date: 14 August 2026

For recruitment assistance, contact the Nedbank Recruiting Team on +27 860 555 566.

Important: The position is FAIS affected, so applicants should ensure they meet the relevant regulatory and competency requirements applicable to the role.

Apply Here