FNB Call Centre Agent Job 2026

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FNB Call Centre Agent Job 2026 – Randburg

FNB is hiring a Call Centre Agent for its Commercial National Sales and Service team in Randburg, Gauteng. This is a full-time opportunity for candidates with customer service or call centre experience in the financial services industry.

FNB Call Centre Agent Vacancy Details

  • Company: FNB (First National Bank)
  • Position: Call Centre Agent
  • Job Reference: R52037
  • Location: Randburg, Gauteng
  • Employment Type: Full Time
  • Industry: Banking / Financial Services
  • Posted: 7 August 2026
  • Closing Date: 10 August 2026
  • Experience: Minimum 1 year
  • Qualification: Matric/Grade 12 and NQF Level 5

About the Call Centre Agent Role

The successful candidate will be responsible for providing professional customer service and resolving customer queries through various communication channels, including telephone, email and live chat.

The role involves understanding customer needs, resolving complaints, following up on outstanding queries and ensuring that customers receive appropriate solutions within agreed service levels.

Key Responsibilities

The Call Centre Agent will be required to:

  • Address customer needs and exceed customer expectations.
  • Provide excellent customer service and build positive relationships.
  • Respond to customer queries via phone, email and live chat.
  • Resolve customer complaints and take ownership of customer problems.
  • Follow up with relevant stakeholders to ensure outstanding queries are resolved.
  • Make outbound calls to customers regarding outstanding documentation or incomplete queries.
  • Adhere to schedules and assigned work.
  • Meet relevant service level agreements (SLAs).
  • Identify and escalate risks and problems when necessary.
  • Comply with governance and compliance requirements.
  • Plan and schedule activities to improve service delivery.
  • Work effectively as part of a team.
  • Provide feedback and contribute to a culture of service excellence.

FNB Call Centre Agent Requirements

Applicants should have:

  • Matric / Grade 12.
  • NQF Level 5 qualification.
  • At least 1 year of call centre or customer service experience.
  • Experience must preferably be within the financial services industry.
  • Strong communication skills.
  • Good attention to detail.
  • Analytical ability.
  • A customer-focused approach.
  • Ability to work effectively within a team.
  • Ability to identify, manage and escalate customer and operational risks.

Skills and Competencies

FNB is looking for someone who is:

  • Analytical.
  • Detail-oriented.
  • A strong communicator.
  • Customer-focused.
  • Able to solve problems.
  • Comfortable handling customer complaints.
  • Able to work according to schedules and service-level requirements.
  • A team player.

What FNB Offers

Successful candidates will have access to:

  • An innovative working environment.
  • Opportunities for personal and professional development.
  • Collaborative teams.
  • Opportunities to build a career within the banking and financial services sector.

How to Apply for FNB Call Centre Agent

Interested and suitably qualified candidates should apply online for the FNB Call Centre Agent – Randburg position using the official FNB careers platform.

Closing Date: 10 August 2026

Applicants are encouraged to submit their applications before the closing date, as applications will not be accepted from 10 August 2026 onwards.

FNB states that appointments will be made in accordance with the FirstRand Group’s Employment Equity plan. The bank also supports the recruitment and advancement of people with disabilities.

Job Reference: R52037
Location: Randburg, Gauteng
Closing Date: 10 August 2026

Apply Here