Absa Service Centre Consultant Job 2026 – Johannesburg

Are you looking for banking jobs in Johannesburg or a customer service job at Absa Bank? Absa is currently recruiting for a Service Centre Consultant position in Johannesburg, Gauteng. This is a full-time career opportunity for a customer-focused professional who can provide excellent service, handle customer queries efficiently, and contribute to an improved client experience.

The successful candidate will be responsible for supporting customers, responding to inbound calls and written queries, resolving service issues, analysing customer feedback, and helping the bank improve its overall customer experience.

Service Centre Consultant Job Details

• Company: Absa Bank Limited
• Job Title: Service Centre Consultant
• Job Requisition ID: R-15989518
• Location: Johannesburg, Gauteng, South Africa
• Job Type: Full Time
• Education Required: Higher Certificate
• Closing Date: 1 August 2026
• Employment Equity: Yes

About the Service Centre Consultant Position

The Service Centre Consultant plays an important role in delivering a professional and seamless customer experience. The position involves handling customer support queries, answering inbound calls, responding to written enquiries, and ensuring that customers receive accurate and timely assistance.

The successful applicant will also help identify customer experience challenges, analyse trends and feedback, support process improvements, and encourage customers to adopt digital self-service solutions.

Key Responsibilities

As a Service Centre Consultant, your duties may include:

• Following standard operating procedures and relevant operational processes.
• Answering inbound customer calls and responding to written queries within required timeframes.
• Identifying customer experience breakdowns and prioritising issues based on customer expectations and business impact.
• Using customer feedback and NPS results to identify areas that require improvement.
• Conducting detailed analysis to identify the root causes of customer experience challenges.
• Recommending innovative ways to improve customer satisfaction and product knowledge.
• Participating in cross-functional working groups focused on improving customer experience.
• Recording and reporting transactional activities accurately on workflow systems.
• Meeting daily operational workload requirements and agreed performance targets.
• Supporting the implementation of new processes and systems designed to improve customer service.
• Testing customer experience improvements and encouraging the use of digital self-service options.
• Planning and completing tasks in line with performance objectives.
• Providing management with customer insights to support better service delivery.
• Maintaining up-to-date knowledge of customer environments, processes, procedures, technology platforms, products, compliance requirements and risk.
• Delivering seamless customer service using accurate and relevant customer insights.
• Putting customers at the centre of business services and solutions.
• Analysing and communicating customer-centric trends to improve service delivery.
• Clarifying customer requirements and expected outcomes to exceed expectations.
• Following policies, standards and procedures to minimise operational and financial risks.
• Taking part in personal development, coaching and performance management.
• Continuously developing new skills to deliver world-class customer service.
• Demonstrating Absa’s values and contributing positively to team service delivery objectives.
• Understanding and mitigating risks associated with the role.
• Performing all duties in accordance with regulatory requirements and internal policies.

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Service Centre Consultant Requirements

To be considered for the Absa Service Centre Consultant vacancy, applicants are required to have:

• A Higher Certificate or equivalent qualification.
• Strong customer service skills.
• Good verbal and written communication abilities.
• The ability to handle inbound customer calls and written enquiries professionally.
• Strong problem-solving and analytical skills.
• The ability to work towards daily operational targets.
• Good knowledge of customer service processes and procedures.
• The ability to work effectively as part of a team.
• A willingness to learn and continuously develop new skills.
• An understanding of compliance, risk and internal policies.
• Strong attention to detail and accurate record-keeping abilities.

Skills and Competencies

The ideal candidate should demonstrate:

• Customer-centric thinking
• Excellent communication skills
• Problem-solving ability
• Analytical thinking
• Product and service knowledge
• Professional telephone etiquette
• Written communication skills
• Teamwork and collaboration
• Time management
• Attention to detail
• Adaptability and willingness to learn
• Ability to work under performance targets
• Risk and compliance awareness

Why Work at Absa?

A career with provides an opportunity to work within a major African financial services organisation with operations across several African markets and global support functions. The organisation promotes professional development, collaboration, customer-focused service and continuous learning.

Who Should Apply?

This vacancy may suit candidates with a Higher Certificate who are interested in customer service careers, call centre jobs, banking jobs, financial services careers and service centre positions in Johannesburg.

Candidates who enjoy working with customers, solving problems, handling queries and improving customer experiences may find this opportunity particularly relevant.

How to Apply for the Absa Service Centre Consultant Job

Interested and suitably qualified applicants should submit their applications through the official Absa careers platform before the closing date.

Job Title: Service Centre Consultant
Location: Johannesburg, Gauteng
Reference: R-15989518
Closing Date: 1 August 2026

Applicants are encouraged to review the official vacancy requirements carefully and ensure that their application accurately reflects their qualifications, skills and relevant experience.