Remote Operations & Customer Support Administrator (Work From Home) | RecruitMyMom

Are you looking for a flexible remote administration job that allows you to work from home while supporting an international business? RecruitMyMom is recruiting on behalf of a well-established UK-based gardening company serving several towns north of London. The company is seeking a highly organised and proactive Operations & Customer Support Administrator to help manage customer communication, scheduling, and day-to-day operational tasks.

This is an excellent opportunity for someone with strong administrative and customer service skills who enjoys working independently in a flexible remote environment. Initially, the role requires 8–10 hours per month, with the possibility of increased hours as the business continues to grow.

Job Details

Position: Operations & Customer Support Administrator
Company: RecruitMyMom
Employment Type: Independent Contract
Work Location: Remote (Work From Home)
Industry: Fashion / Administration
Salary: R200 per hour
Working Hours: Flexible (Approximately 8–10 hours per month)
Job Posted: 2 July 2026

Key Responsibilities

As the Operations & Customer Support Administrator, you will play a vital role in ensuring smooth daily operations by:

• Acting as the primary contact between customers and subcontractor gardeners.
• Responding promptly to customer enquiries and converting new leads into bookings.
• Preparing professional customer quotations.
• Scheduling appointments and managing booking calendars.
• Coordinating work schedules with subcontractor gardeners.
• Providing gardeners with accurate job information and instructions.
• Updating and maintaining records using Google Sheets.
• Communicating efficiently via WhatsApp and BookingKoala.
• Monitoring bookings to ensure jobs are completed successfully.
• Escalating customer concerns or operational issues to the business owner when necessary.
• Supporting the overall customer experience through timely communication and organisation.

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Requirements

To be considered, you should have:

• Previous administration, scheduling, operations support, or customer service experience.
• Good working knowledge of Microsoft Excel and/or Google Sheets.
• Excellent written and verbal English communication skills.
• Strong organisational skills with exceptional attention to detail.
• The ability to multitask and manage deadlines.
• A proactive attitude and the confidence to work independently.
• Good problem-solving and decision-making abilities.
• Confidence using WhatsApp for business communication.
• Willingness to learn BookingKoala (training will be provided).
• Reliable internet connection and a suitable home office setup.
• Gardening or landscaping industry experience is an advantage but not essential.

Skills That Will Help You Succeed

• Customer relationship management
• Time management
• Scheduling and diary coordination
• Data accuracy and record keeping
• Professional communication
• Attention to detail
• Adaptability
• Initiative
• Team coordination
• Administrative support

Benefits

• Work entirely from home.
• Flexible working schedule.
• Competitive pay of R200 per hour.
• Training provided on BookingKoala.
• Opportunity for additional working hours as the business expands.
• Gain experience supporting an international UK-based business.
• Ideal role for professionals seeking supplementary income or flexible work.

Why Apply?

This role is ideal for experienced administrators, virtual assistants, customer service professionals, office coordinators, and scheduling assistants who enjoy working remotely. If you’re organised, dependable, and passionate about delivering excellent customer service, this opportunity offers flexibility, international exposure, and room for growth.

Apply Now

If you meet the requirements and are ready to join a growing UK business from the comfort of your home, submit your application through RecruitMyMom today.