FNB Call Centre Agent Job Opportunity 2026

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FNB Call Centre Agent Job Opportunity 2026 – Johannesburg

Job Overview

First National Bank (FNB), one of South Africa’s leading financial institutions, is recruiting a Call Centre Agent to join its customer service team in Johannesburg. This part-time opportunity is ideal for individuals who are passionate about customer service, communication, and helping clients resolve banking-related queries.

The successful candidate will handle inbound and outbound customer interactions through telephone calls, emails, electronic communication channels, and live chat platforms while maintaining high service standards and customer satisfaction levels.

Position Details

Position: Call Centre Agent-1
Reference Number: R50775
Company: FNB (First National Bank)
Location: Johannesburg, Gauteng, South Africa
Job Type: Part-Time
Closing Date: 27 June 2026

Key Responsibilities

The Call Centre Agent will be responsible for:

  • Handling inbound and outbound customer calls professionally
  • Responding to customer queries via phone, email, and live chat
  • Resolving customer complaints and service-related issues
  • Following up on outstanding customer requests and documentation
  • Providing assistance with eBucks queries and rewards-related matters
  • Supporting branch consultants with customer service requests
  • Maintaining accurate customer records and documentation
  • Adhering to service level agreements (SLAs)
  • Escalating risks, compliance concerns, and unresolved matters
  • Delivering exceptional customer experiences at every interaction
  • Participating in team meetings and continuous improvement initiatives
  • Contributing to service excellence and operational efficiency

Requirements

Suitable candidates should possess:

  • Strong verbal and written communication skills
  • Excellent customer service abilities
  • Good problem-solving and conflict-resolution skills
  • Computer literacy and digital communication skills
  • Ability to work in a fast-paced call centre environment
  • Strong attention to detail
  • Professional telephone etiquette
  • Ability to multitask and manage workloads effectively
  • Teamwork and collaboration skills
  • Commitment to service excellence

Why Join FNB?

FNB is one of South Africa’s most recognised banking brands, offering employees:

  • Opportunities for career growth and development
  • Exposure to innovative banking technologies
  • A diverse and inclusive working environment
  • Access to industry-leading customer service practices
  • Employment Equity and disability-inclusive recruitment opportunities
  • The chance to work for an award-winning financial institution

Skills and Competencies

Successful applicants should demonstrate:

  • Customer focus
  • Communication skills
  • Adaptability
  • Relationship management
  • Problem-solving ability
  • Time management
  • Attention to detail
  • Professionalism
  • Accountability
  • Service excellence

Application Deadline

Applications close on 27 June 2026. Interested candidates are encouraged to submit their applications before the closing date, as late applications will not be considered.

Apply Here