Administrator: Service Advisor (Non-Technical)

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Administrator: Service Advisor (Non-Technical) – Mercedes-Benz Sandton

Career Opportunity with Motus Corporation

Motus Corporation, one of South Africa’s leading automotive retail groups, is inviting applications for the position of Administrator: Service Advisor (Non-Technical) at its prestigious Mercedes-Benz Sandton dealership. This permanent opportunity is ideal for an experienced administrator or customer service professional seeking to build a career within the automotive industry.

Position Information

Company: Motus Corporation
Division: Retail
Business Unit: Mercedes-Benz Sandton
Location: Sandton, Gauteng, South Africa
Employment Type: Permanent
Functional Area: Customer Service & Administration
Experience Level: Mid-Senior
Closing Date: 16 June 2026

Role Overview

The Administrator: Service Advisor plays a vital role in ensuring a world-class customer experience throughout the vehicle servicing process. The successful candidate will act as the liaison between customers and the service department, ensuring that appointments, service updates, documentation, payments, and customer enquiries are handled efficiently and professionally.

This position requires strong administrative capabilities, excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced dealership environment.

Key Responsibilities

  • Coordinate and schedule vehicle service appointments.
  • Welcome and assist customers professionally.
  • Manage incoming calls, emails, and service enquiries.
  • Provide customers with accurate updates regarding vehicle service progress.
  • Maintain and update customer and vehicle records.
  • Capture service-related information accurately on dealership systems.
  • Coordinate with technicians and service teams to ensure efficient workflow.
  • Prepare service documentation and administrative reports.
  • Process customer payments and assist with billing enquiries.
  • Handle customer complaints and service concerns promptly and professionally.
  • Ensure compliance with dealership procedures and customer service standards.
  • Support the service department in achieving operational and customer satisfaction targets.

Minimum Requirements

Educational Requirements

  • Grade 12 / Matric certificate (Essential).

Experience

  • Minimum of 2 years’ experience in administration, customer service, reception, or a similar role.
  • Experience within the automotive, dealership, retail, or service industry will be advantageous.

Skills and Competencies

  • Excellent verbal and written communication skills.
  • Strong customer service orientation.
  • Professional telephone etiquette.
  • Exceptional organizational and administrative abilities.
  • Ability to multitask and work under pressure.
  • High level of accuracy and attention to detail.
  • Strong problem-solving and conflict-resolution skills.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Ability to work independently and as part of a team.

What the Employer Offers

  • Permanent employment opportunity.
  • Exposure to a premium global automotive brand.
  • Professional dealership working environment.
  • Career growth and development opportunities.
  • Opportunity to work with a dynamic and customer-focused team.
  • Competitive remuneration package aligned with experience and qualifications.

Ideal Candidate Profile

The ideal candidate is professional, organized, customer-focused, and passionate about delivering exceptional service. They should be capable of building positive customer relationships while ensuring smooth administrative operations within the service department.

Application Deadline

16 June 2026

Interested candidates who meet the minimum requirements should submit their applications before the closing date.

Apply Here