Officer Customer Service Area x4 – Eskom

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Officer Customer Service Area x4 – Eskom Careers (Midrand, Gauteng)

Apply for the Officer Customer Service Area x4 position at Eskom Distribution, Gauteng Cluster Business Unit. Fixed Term Contract role based in Midrand within the Retail Department.

Job Overview

  • Company: Eskom
  • Industry: Electricity, Energy & Water Supply
  • Job Title: Officer Customer Service Area x4
  • Location: Midrand, Gauteng
  • Contract Type: Fixed Term Contract
  • Job Category: Customer Service
  • Task Grade: T12
  • Remuneration: Market Related
  • Application Deadline: 23 June 2026
  • Reference: eskom_005371
  • EE Position: No

Job Introduction

Eskom Distribution Agreement Agencies Gauteng Cluster Business Unit is seeking four (x4) Officer Customer Service Area professionals.

This role is responsible for delivering high-quality customer service and managing customer interface operations within a defined geographical area. The position focuses on ensuring efficient service delivery across customer relationship management, billing processes, and service connections.

Key Responsibilities

  • Perform general supervisory duties within the customer service area
  • Manage and maintain accurate customer data
  • Handle end-to-end generic service activities
  • Build and maintain strong customer relationships
  • Manage quotation and electricity connection services
  • Oversee vending and prepaid electricity services
  • Support revenue collection and customer billing processes

Skills & Competencies Required

Behavioral Competencies

  • Integrity
  • Honesty
  • Trustworthiness
  • Professionalism

Leadership Skills

  • Team leadership and collaboration
  • Coaching and mentoring
  • Staff development and supervision
  • Ability to motivate teams

Technical Knowledge

  • Customer Interaction Optimization (OCI)
  • Acquire Customer (AC) processes
  • Manage Revenue Cycle (MRC)
  • Customer relationship management systems
  • Low Voltage (LV) maintenance and fault repair
  • Metering and billing systems
  • Credit management policies and directives
  • Contract management
  • Understanding of organizational processes

Technical Skills

  • Communication, planning, and control
  • Budgeting and operational planning
  • Knowledge of HV/LV operating regulations
  • Computer literacy
  • Valid driver’s licence

Minimum Requirements

Qualification

  • National Diploma / National N Diploma (NQF Level 6, 240 credits) in one of the following:
    • Business Management
    • Communication
    • Marketing
    • Commerce
    • Engineering
    • Social Science
    • Accounting
    • Finance

Experience

  • Minimum 3 years’ customer service experience

Important Notes

  • If you do not receive feedback within 28 days after the closing date, consider your application unsuccessful.
  • Eskom is committed to employment equity, diversity, and inclusion. Preference may be given to under-represented groups in line with its EE plan.
  • Applicants with disabilities are encouraged to apply.
  • Eskom maintains a smoke-free workplace policy.

Candidate Support

For assistance with your application:

📧 Candidate Support: [email protected]

Apply Now

Submit your application before 23 June 2026 for the Officer Customer Service Area x4 position in Midrand, Gauteng.

Apply Here