Agent: Merchant Support – Capitec Bank

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Agent: Merchant Support – Capitec Bank (Century City, Western Cape)

Capitec Bank is inviting applications for the position of Agent: Merchant Support based in Century City, Western Cape, South Africa. This opportunity is ideal for school leavers and entry-level customer service professionals looking to build a career in banking, customer support, and technical assistance.

Job Overview

The Merchant Support Agent will provide 24/7 support to Capitec Bank merchants, Employer Salary Transfer Facility (ESTF) clients, and Merchant Services Field staff. The role involves handling inbound and outbound calls, resolving customer queries, providing technical assistance, and ensuring excellent service delivery across multiple communication channels.

Position Details

  • Job Title: Agent: Merchant Support
  • Company:
  • Location:
  • Employment Type: Permanent
  • Industry: Banking and Financial Services
  • Application Date Posted: 5 June 2026

Key Responsibilities

  • Provide telephonic and digital support to merchants and business clients.
  • Handle inbound and outbound customer interactions professionally.
  • Resolve technical and service-related queries.
  • Assist Merchant Services Field staff with operational support.
  • Maintain accurate records of customer interactions.
  • Deliver exceptional customer service in line with Capitec standards.
  • Escalate complex issues when required.

Minimum Requirements

Education

  • Grade 12 (Matric) or National Certificate/Vocational qualification.
  • School leavers are encouraged to apply.

Knowledge Requirements

  • Business Management or Communication-related subjects at school level.
  • Basic understanding of customer service principles.

Skills Required

  • Excellent communication skills
  • Strong attention to detail
  • Problem-solving abilities
  • Relationship-building skills
  • Influencing and interpersonal skills
  • Computer literacy (MS Word, Excel, Outlook)

Preferred Qualifications and Experience

Candidates with the following will have an advantage:

  • Certification in Communication
  • Customer service or administration experience
  • Technical support experience
  • Contact centre experience (1–2 years)
  • Knowledge of call centre procedures
  • Understanding of business banking services and products

Conditions of Employment

  • Clear criminal record
  • Clear credit record
  • Willingness to work shifts, weekends, and rotational standby schedules

Why Join Capitec?

Capitec is one of South Africa’s leading retail banks, known for innovation, customer-focused banking solutions, and career development opportunities. This role provides valuable experience in customer service, banking operations, and technical support within a fast-paced financial environment.

How to Apply

Interested candidates should complete Capitec’s online assessment before finalising their application through the official careers portal.

Apply Here