Crew Planning & Scheduling Coordinator

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JOB OPPORTUNITY: Crew Planning & Scheduling Coordinator

is seeking a highly organised and detail-oriented Crew Planning & Scheduling Coordinator to join its Operations Support Department at Head Office in Bonaero Park, Johannesburg. This role is critical in ensuring smooth crew scheduling operations, regulatory compliance, and operational efficiency across flight crew planning functions.

POSITION OVERVIEW

  • Job Title: Crew Planning & Scheduling Coordinator
  • Reference Number: CPSC
  • Department: Operations Support
  • Location: Bonaero Park, Johannesburg
  • Industry: Aviation
  • Employment Type: Permanent
  • Number of Positions: 1
  • Closing Date: 10 June 2026

ROLE PURPOSE

The successful candidate will be responsible for supporting and maintaining efficient crew scheduling operations by managing helpdesk activities, ensuring compliance with aviation regulations, and assisting in the daily execution of crew roster planning and adjustments. The role ensures that operational disruptions are handled quickly and effectively while maintaining full regulatory compliance.

KEY RESPONSIBILITIES

1. Helpdesk & Operational Support

  • Manage the Roster Helpdesk on a daily basis
  • Log, track, and assign incoming queries and tickets
  • Ensure all tickets are resolved within a 24-hour SLA
  • Escalate high-priority or complex issues to management

2. Crew Scheduling Operations

  • Support Crew Scheduling and Crew Control teams as required
  • Assist in roster adjustments due to operational changes or disruptions
  • Maintain accurate records of all roster amendments for audit purposes

3. Compliance & Regulatory Monitoring

  • Monitor crew duty, rest, and flight time limitations
  • Ensure adherence to SACAA regulations, CATS, CARS, and company operations manuals
  • Flag non-compliance risks and support corrective actions

4. Reporting & Data Analysis

  • Prepare daily, weekly, monthly, and annual operational reports
  • Analyse scheduling performance and helpdesk trends
  • Develop dashboards, charts, and visual reports for management review

5. Communication & Coordination

  • Liaise with internal departments and operational stakeholders
  • Ensure smooth communication during flight disruptions or irregular operations
  • Provide timely updates and feedback to relevant teams

6. System & Process Management

  • Perform daily system checks and operational readiness tasks
  • Maintain accurate scheduling data across systems
  • Support continuous improvement initiatives within the scheduling function

MINIMUM REQUIREMENTS

  • Grade 12 / Matric (Essential)
  • Diploma or Degree in:
    • Logistics
    • Operations Management
    • Aviation Management (Advantageous)
  • Minimum 3 years’ experience in:
    • Crew Scheduling
    • Flight Operations Support
    • Training Planning
  • Knowledge of:
    • CATS / CARS
    • SACAA aviation regulations
  • Strong proficiency in Microsoft Office, especially Excel
  • Experience with data reporting and operational dashboards
  • Excellent communication and telephone etiquette

PERSONAL ATTRIBUTES

  • High level of integrity and professionalism
  • Strong attention to detail and accuracy
  • Ability to perform under pressure in a fast-paced environment
  • Strong analytical and problem-solving ability
  • Team-oriented with good interpersonal skills
  • Reliable, disciplined, and time-conscious
  • Ability to prioritise tasks and manage multiple deadlines

WORK ENVIRONMENT

This role operates in a dynamic aviation operations environment where schedules change rapidly due to weather, technical issues, and operational demand. Flexibility, quick decision-making, and strong coordination skills are essential.

ADDITIONAL INFORMATION

  • Applicants must apply through official FlySafair recruitment channels (no email applications accepted)
  • Only shortlisted candidates will be contacted within 2 weeks after closing date
  • Preference may be given to candidates from designated under-represented groups
  • The airline reserves the right not to fill the position or appoint based on operational requirements

WHY JOIN THIS ROLE?

  • Exposure to real-time airline operations and crew management systems
  • Opportunity to work in a highly regulated and fast-moving aviation environment
  • Career growth in operations, scheduling, and airline management
  • Direct impact on flight safety, efficiency, and operational performance
Apply Here