Agent: Client Service DD – Absa Bank Limited

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Agent: Client Service DD (FAIS) Vacancy at Absa Bank Limited – Johannesburg 2026

Build Your Banking Career with Absa

Absa Bank Limited is currently recruiting for an Agent: Client Service DD (FAIS) position based in Johannesburg. This full-time hybrid opportunity is ideal for ambitious professionals with experience in customer service, sales, banking operations, or financial advisory services.

As one of Africa’s leading financial institutions with over 100 years of history, Absa offers employees the opportunity to grow within a dynamic and customer-focused banking environment while contributing to the future of African financial services.

Job Purpose

The purpose of this role is to deliver excellent day-to-day client service while achieving operational and sales targets according to Absa’s standard operating procedures and FAIS requirements. The successful candidate will manage customer interactions, process leads, and support clients with professionalism and efficiency.

Main Responsibilities

  • Handle customer service queries professionally and efficiently
  • Contact and manage leads generated through the Siebel system
  • Achieve a minimum daily sales target of six successful sales
  • Maintain a strike rate target of at least 70%
  • Deliver excellent customer service and client satisfaction
  • Ensure all customer information remains confidential
  • Follow banking procedures, compliance standards, and FAIS regulations
  • Maintain high-quality work and accurate record management
  • Participate in ongoing product and compliance training
  • Support operational efficiency and team performance goals

Minimum Requirements

  • Further Education and Training Certificate (FETC) in:
    • Business Studies
    • Commerce
    • Management Studies
  • RE5 Regulatory Examination qualification
  • FAIS Fit and Proper compliance
  • Product-specific training upon onboarding
  • Class of Business training
  • Continuous Professional Development compliance

Skills and Competencies

  • Strong communication and interpersonal skills
  • Customer service and relationship management abilities
  • Sales and target-driven mindset
  • Ability to work under pressure
  • Attention to detail and accuracy
  • Professional telephone etiquette
  • Problem-solving and conflict-resolution skills
  • Time management and organizational skills
  • Computer literacy and system navigation skills

Why Join Absa?

  • Work for one of Africa’s most established banking groups
  • Career growth and learning opportunities
  • Exposure to professional banking and financial services operations
  • Inclusive and diverse work culture
  • Hybrid work opportunity
  • Opportunity to build long-term banking experience

Job Information

  • Position: Agent: Client Service DD (FAIS)
  • Company: Absa Bank Limited
  • Location: Johannesburg
  • Job Type: Full-Time
  • Work Type: Hybrid
  • Industry: Banking & Financial Services
  • Closing Date: 5 June 2026

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