Document and Records Manager

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Document and Records Manager Job Opportunity at South African National Blood Service

Overview

South African National Blood Service is recruiting a highly experienced Document and Records Manager to join its Constantia Kloof business unit in Roodepoort.

This permanent management role is ideal for professionals with strong experience in laboratory quality systems, document control, records management, and compliance within the healthcare or medical laboratory environment.

Position Details

Position summary
Industry: Non-Profit & Voluntary Sector
Job category: Medical Research and Laboratory Sciences
Location: Roodepoort
Contract: Permanent
Business Unit: Constantia Kloof
Remuneration: R 894,767.00
EE position: NoDocument and Records Manager
Listing reference: sanbs_003350
Listing status: Online
Apply by: 25 June 2026

About the Role

The successful candidate will be responsible for designing, implementing, and managing SANBS’ national document and records management systems.

The role focuses on:

  • Policy and procedure lifecycle management
  • Compliance with ISO, SANAS, GMP, GLP, and legislative requirements
  • Managing physical and electronic records systems
  • Developing quality management processes
  • Leading teams and ensuring operational efficiency
  • Supporting accreditation and regulatory compliance across SANBS

The manager will also work closely with ICT, procurement, legal teams, and various internal stakeholders to improve document control and records governance systems nationally.

Key Responsibilities

Strategic & Operational Management

  • Develop and manage 5-year business plans
  • Compile annual operational and manpower plans
  • Manage departmental budgets (CAPEX & OPEX)
  • Monitor operational performance and reporting
  • Oversee procurement planning and contract management
  • Implement continuous improvement strategies

Document & Records Management

  • Design and implement document management systems
  • Maintain secure physical and electronic records
  • Manage document retention and confidential destruction
  • Develop policies, SOPs, workflows, and procedures
  • Maintain the SANBS policy register
  • Ensure compliance with national accreditation standards

Compliance & Quality Assurance

  • Ensure alignment with SANAS, ISO, and SAHPRA standards
  • Conduct gap analyses and quality reviews
  • Support quality management system implementation
  • Identify and mitigate operational risks
  • Participate in national policy and standards initiatives

Leadership & Team Management

  • Lead and manage the document and records team
  • Conduct performance management and coaching
  • Handle recruitment, training, and employee development
  • Manage disciplinary matters and employee relations
  • Develop succession plans within the department

Training & Research

  • Develop training programmes on records management
  • Support national induction and quality training initiatives
  • Conduct research on industry best practices
  • Participate in national and international working groups

Minimum Requirements

Qualifications

  • Biomedical Science qualification
  • Applicable professional registration
  • Management qualification
  • Quality qualification (advantageous)

Experience

  • Minimum 3 years in a medical or blood transfusion laboratory
  • Minimum 3 years in quality systems implementation
  • Minimum 3 years management experience

Knowledge & Technical Skills

  • HPCSA regulations
  • ISO, GMP, and GLP standards
  • SANAS and SAHPRA requirements
  • Blood Transfusion Standards
  • Records and document management systems
  • Project management
  • Database and software proficiency

Competencies Required

Professional Skills

  • Process engineering and systems competence
  • Administrative and technical expertise
  • Legislative literacy
  • Best-practice thinking
  • Computer literacy

Leadership Skills

  • Team leadership and motivation
  • People development
  • Project execution and management

Personal Attributes

  • Ethical conduct
  • Attention to detail
  • Resilience and self-management
  • Strong communication skills
  • Customer service orientation
  • Conflict management and teamwork

Why Join SANBS?

Working at South African National Blood Service offers an opportunity to contribute to one of South Africa’s leading healthcare and blood service organisations while building expertise in quality systems, compliance, and national records management.

Apply