Administrator: Front Office Job Opportunity

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Administrator: Front Office Job Opportunity

Looking for a professional administration and client service career in the financial services sector? Momentum Group is hiring an Administrator: Front Office for its Momentum Corporate division in Centurion, Gauteng.

This permanent opportunity is ideal for experienced administrators with strong customer service skills, Employee Benefits knowledge, and a passion for delivering excellent client support.

Job Details

  • Position: Administrator: Front Office
  • Reference Number: MMH260518-9
  • Company:
  • Division: Momentum Corporate
  • Job Type: Permanent
  • Closing Date: 26 May 2026
  • Remote Work: Some of the time

About Momentum Group

Through brands such as Metropolitan, Momentum, Multiply, Guardrisk, and Eris Property Group, Momentum Group helps individuals, businesses, and communities achieve their financial goals through savings, investments, employee benefits, and insurance solutions.

The company is known for delivering innovative financial products and client-focused services across South Africa.

Role Purpose

The Administrator: Front Office role focuses on delivering fast, accurate, and professional administrative support to clients, employers, members, and intermediaries. The successful candidate will assist with queries, provide support on digital platforms, handle documentation, and ensure excellent service delivery within agreed Service Level Agreements (SLAs).

The role also supports operational efficiency by promoting self-service digital solutions and reducing manual administration processes.

Minimum Requirements

Applicants should meet the following requirements:

  • Matric / Grade 12 qualification
  • 3–5 years’ experience in an Employee Benefits administration environment
  • Strong client service experience
  • Computer literacy in:
    • Microsoft Word
    • Microsoft Excel
    • PowerPoint
    • MS Teams
  • Knowledge of industry legislation and financial products
  • Good communication skills
  • Bilingual in English and Afrikaans or another African language will be advantageous

Key Responsibilities

The successful candidate will:

  • Respond to client calls and emails professionally
  • Resolve queries within Service Level Agreements
  • Provide first-call resolutions for clients and service providers
  • Escalate unresolved issues appropriately
  • Promote digital platforms and train users on employer and member systems
  • Capture and maintain accurate client records
  • Ensure compliance with legislative and company policies
  • Support process improvements and reduce manual administration
  • Build strong relationships with clients and stakeholders
  • Provide training, coaching, and support on Momentum Corporate processes
  • Identify operational inefficiencies and recommend improvements
  • Maintain high standards of customer service and fairness

Required Competencies

Momentum Group is looking for candidates with:

  • Strong customer service orientation
  • Attention to detail
  • Planning and organisational skills
  • Accountability and adaptability
  • Excellent verbal and written communication
  • Teamwork abilities
  • Problem-solving skills

Why Apply?

This is an excellent opportunity to join one of South Africa’s leading financial services companies and build a long-term career in administration, employee benefits, and client services.

Employees at Momentum Group benefit from exposure to innovative systems, professional development opportunities, and a collaborative working environment focused on growth and service excellence.

Important Notice

Applicants are encouraged to verify the authenticity of the vacancy directly on the official Momentum Group Careers Page before applying.

Apply