Location:
Closing Date: 20 April 2026
Job Type: Permanent | Grade: T12
Join Eskom – Lead Customer Service Excellence
Take charge of contact centre operations and drive efficient, high-quality service delivery within Energy Market Services.
What You’ll Do
- Supervise and coordinate daily contact centre operations
- Manage customer interactions and claims processes
- Lead, coach, and develop team performance
- Improve processes and reporting systems
- Ensure efficient service delivery and customer satisfaction
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Requirements
- National Diploma (NQF 6, 240 credits) in Marketing, Finance, Business, Engineering, or related
- Minimum 3 years’ experience in customer relations
Key Skills
- Leadership & team development
- Customer service & relationship management
- Analytical thinking & problem-solving
- Communication & negotiation
- Computer literacy & time management
Why Join Eskom?
- Permanent leadership role in a key energy unit
- Career growth in customer operations
- Inclusive, equity-driven workplace
Apply Now
Submit your application before 20 April 2026.
If not contacted within 28 days after closing, consider your application unsuccessful.