Eskom Officer IM Customer Relations Job

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Eskom Officer IM Customer Relations Job – Kusile Power Station (Apply Before 23 March 2026)

Looking to build a career in the energy sector with one of South Africa’s largest power utilities? is currently hiring an Officer IM Customer Relations to support information management services and customer liaison at Kusile Power Station in Mpumalanga. This permanent role is ideal for candidates with an Information Technology or Information Management qualification and experience in IT/IM environments.

Job Overview

  • Position: Officer IM Customer Relations
  • Reference Number: eskom_003745
  • Company:
  • Location: Kusile Power Station, Mpumalanga, South Africa
  • Industry: Electricity, Energy & Water Supply
  • Job Category: IT & Telecommunications
  • Employment Type: Permanent
  • Salary: Market Related
  • Closing Date: 23 March 2026

What You’ll Do

As an Officer IM Customer Relations, you will support IT and information management services while maintaining strong relationships with internal customers.

Key duties include:

  • Liaising with customers through on-site engagements
  • Implementing and managing Service Level Agreements (SLAs)
  • Coordinating projects for the delivery of IT solutions
  • Monitoring service performance and reporting results
  • Supporting information management and infrastructure operations
  • Ensuring effective communication between IT teams and business units

Skills and Competencies

Behavioural

  • Professionalism, honesty, and integrity
  • Self-motivated and accountable

Interpersonal

  • Ability to work under pressure and meet deadlines

Leadership

  • Team player
  • Coaching and collaboration

Knowledge

  • Business processes and operations management
  • Information Technology and application delivery
  • Business process design
  • Infrastructure operations and information management

Key Skills

  • Analytical thinking
  • Communication and presentation
  • Facilitation and relationship building
  • Customer liaison
  • Problem-solving
  • Negotiation and conflict management

Minimum Requirements

Qualification

  • National Diploma / National N Diploma in Information Management or Information Technology (NQF Level 6, 240 credits)

Experience

  • At least 3 years of experience in an IT/Information Management environment with relevant business knowledge

Employment Equity

supports employment equity, equality, and diversity. Preference may be given to candidates from underrepresented designated groups, including persons with disabilities.

Important Notice

If you do not receive feedback within 28 days after the closing date, please consider your application unsuccessful.

How to Apply

Apply online through the official careers portal before 23 March 2026. Ensure your qualifications and experience match the requirements before submitting your application.

Apply