The South African Postbank is recruiting 100 Customer Services Clerks (CSC) on a fixed-term contract to support in-store banking services across partnered retail outlets. These roles play a vital part in delivering accessible banking services and supporting customers across assisted and digital channels.
POSITION DETAILS
Job Title: Customer Services Clerk (X100)
Deployment Locations (Retail Sites)
Applicants may be deployed within a 30km radius of their primary site.
Cape Winelands:
Touwsriver (x2), Ceres (x2)
City of Cape Town:
Sanbury Square (x2), Fish Hoek (x2), Protea Heights (x2), Atlantis (x2), Gordon’s Bay Mall (x2), Blue Downs (x2), FX Tokai (x2), Milnerton (x2), Belhar (x2)
Garden Route:
Plettenberg Bay (x2), Kwanonqaba MB (x2)
Overberg:
Hermanus (x2)
West Coast:
Vredendal (x2), Clanwilliam (x2)
Central Karoo:
Prince Albert (x2)
PURPOSE OF THE JOB
The Customer Services Clerk acts as Postbank’s in-store banking representative, providing frontline assisted support to customers. The role bridges traditional banking services and digital/self-service platforms such as ATMs, Mobile App, and USSD, while ensuring compliance with governance, KYC/AML, and operational standards.
KEY RESPONSIBILITIES
Customer Interaction and Support
- Welcome customers and identify service needs (deposits, withdrawals, balance enquiries, book updates).
- Authenticate customers using ID and/or registered MSISDN.
- Verify account status, including KYC and AML compliance.
- Educate customers on Postbank’s digital banking channels.
- Deliver professional, empathetic, and efficient service.
Transaction Facilitation
- Initiate assisted transactions via CSC terminals or tablets.
- Generate secure barcodes or OTP slips for cash transactions.
- Issue barcode slips for completion at retailer tills.
- Confirm transaction status via the Operations Console.
- Manage transaction exceptions such as expired OTPs or validation failures.
Operational Controls and Governance
- Ensure correct lifecycle management of vouchers and tokens.
- Submit daily reconciliations to Postbank Operations.
- Log exceptions and escalate unresolved issues.
- Comply with security, data privacy, anti-fraud, and voucher expiry policies.
Customer Education and Quality
- Promote self-service channels including ATM, Mobile App, and USSD.
- Support first-time digital activations and PIN resets.
- Maintain Postbank service standards and SLAs.
- Participate in service improvement initiatives.
MINIMUM QUALIFICATIONS AND EXPERIENCE
- Matric (Grade 12) – Essential
- NQF Level 5 or higher in Banking, Financial Services, or Customer Management – Advantage
- Minimum 2 years’ customer-facing experience in Banking, Retail, or Financial Services
- Experience with Postbank or similar banking platforms – Advantage
- MS Office proficiency (Word, Excel, PowerPoint, Outlook)
SKILLS AND ATTRIBUTES
- Strong listening and communication skills
- Ability to communicate in the dominant local language
- Customer-focused with high integrity
- Basic financial and digital literacy
- High attention to detail, accuracy, and mental alertness
- Ability to work under pressure
- Team player with the ability to work independently
- Flexibility and effective time management
- Clean criminal record
HOW TO APPLY
STEP 1
Email the following newly certified documents (not older than 3 months):
- CV
- Certified copy of ID
- Certified Matric certificate
- Certified post-matric qualifications (if applicable)
- Certified Driver’s License
- Proof of residential address
Email: [email protected]
STEP 2
Applicants will receive a consent form via email, which must be completed and returned within 48 hours.
Incomplete applications will not be considered.
CLOSING DATE
16 January 2026