Branch Administration Clerk

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Job Title: Branch Administration Clerk (FTC – Maternity Leave)
Company: AVBOB
Location: Philippi Life Office, Western Cape
Date Posted: 29 December 2025

Job Overview

AVBOB is seeking a skilled and customer-focused Branch Administration Clerk to join the Philippi Life Office on a Fixed-Term Contract (Maternity Leave). The successful candidate will provide efficient administrative support and deliver excellent customer service to policyholders, ensuring all client requests are handled accurately and within agreed timelines.

Job Details

  • Job Reference Number: TA/PH/FA/25
  • Department: 704 – Branch Administration Temps
  • Industry: Insurance
  • Job Type: Temporary (FTC – Maternity Leave)
  • Positions Available: 1
  • Salary: Market Related

Key Responsibilities

  • Perform general reception duties and welcome clients
  • Assist walk-in clients with enquiries in line with client services policies or refer to relevant departments
  • Utilize available resources and acquire necessary knowledge to resolve enquiries effectively
  • Communicate processes, delays, and system issues to waiting clients
  • Handle claims, policy services, and premium administration related to client policies
  • Manage petty cash, including cash collection for premiums and processing refunds
  • Prepare cash for daily banking with the finance department
  • Refer new business to the relevant consultant
  • Handle fraud allegations and client complaints
  • Compile monthly and weekly statistical reports
  • Perform general office administration duties

Requirements

  • Grade 12 (Matric)
  • 2–3 years’ relevant office administration experience (advantageous)

Company Overview

AVBOB is a well-established organisation with over 100 years of experience, built on strong, customer-centric values. The company offers a supportive work environment, competitive remuneration, and values employee development and high performance.

Apply Here

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