- Reference Number : REFS/024317
- Directorate : Quality Assurance
- Number of Posts : 7
GPG Professional Job Centre
Employer: Department of Health
Location: Charlotte Maxeke Johannesburg Academic Hospital
Closing Date: 24 December 2025
Salary Package
R138 486.00 per annum (plus benefits)
Enquiries
- Ms M. Mthezuka-Kganakga: Tel 011 488 4600
- Ms L. Maseko: Tel 011 488 3711
Requirements
- Grade 12 (Matric)
- No experience required
Knowledge:
- Basic working procedures in a health customer service environment
- Health and safety measures
- Planning and organising
Skills & Competencies:
- Basic numeracy and literacy
- Good communication and interpersonal skills
- Sound human relations and customer care
- Ability to liaise with stakeholders
- Ability to organise and perform routine tasks with minimal supervision
- Ability to work under pressure and as part of a team
- Knowledge of Patient’s Rights Charter and Batho Pele Principles
- Ability to handle multiple tasks and communicate tactfully in different languages
- Willingness to attend training
- Willingness to work shifts, weekends, public holidays and perform physical labour
- Must wear protective clothing as required
Added Advantage:
- Grade 10 or equivalent qualification
- 1 year experience in a hospital environment (patient-facing role)
- Computer literacy
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Duties
- Welcome patients and visitors
- Control and maintain order in waiting areas
- Screen patients and fast-track vulnerable patients
- Direct patients to relevant service areas
- Manage, monitor and control queues
- Accurately complete daily waiting-time monitoring tools
- Identify bottlenecks and alert the manager
- Ensure availability of clean drinking water, cups, and complaint/compliment forms
- Check the environment for cleanliness and broken equipment
- Communicate with members of the multidisciplinary team
- Provide health talks to waiting patients
- Assist the department in achieving objectives
- Resolve minor complaints and escalate when necessary
- Provide hospital-related information to patients and visitors
- Comply with PMDS requirements
- Attend meetings and continuous development programmes
- Perform other duties as delegated
Notes
- Applications must be submitted online only via the GPG E-Recruitment Portal: http://jobs.gauteng.gov.za
- No hand-delivered, faxed or emailed applications will be accepted
- For online application assistance, email: [email protected]
- Applications must include a fully completed and signed new Z83 form and a recently updated comprehensive CV
- Applications without a Z83 form and detailed CV will be disqualified
- Shortlisted candidates will be requested to submit certified copies of qualifications (not older than 6 months)
- Foreign qualifications must be evaluated by SAQA
- Shortlisted candidates may be subjected to security checks, skills/knowledge tests and medical surveillance
- The Department supports employment equity and encourages women and persons with disabilities to apply
- The Department reserves the right not to fill the post