80 Hour Service Consultant Jobs (Multiple Positions

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80 Hour Service Consultant Job Opportunity at Nedbank

Looking for a banking customer service job in South Africa? is currently hiring an 80 Hour Service Consultant in Germiston, Johannesburg. This opportunity is ideal for candidates with experience in retail banking, client service, cash handling, and digital banking support.

Job Overview

  • Position: 80 Hour Service Consultant
  • Location: Germiston, Johannesburg, South Africa
  • Industry: Banking & Financial Services
  • Job Family: Sales and Service
  • Career Stream: Client Service
  • Employment Type: 80 Hour Position
  • FAIS Affected: Yes

Note: Other Positions Included

About the Role

The successful candidate will assist clients with banking services, digital banking solutions, self-service devices, and cash transactions while delivering excellent customer service. The role also includes helping customers navigate online banking platforms, resolving login issues, supporting ATM functionality, and promoting digital banking adoption.

This position is perfect for someone who is technology-savvy, customer-focused, and comfortable working in a fast-paced banking environment.

Key Responsibilities

Client Service & Digital Banking Support

  • Assist clients with digital banking and self-service devices
  • Help customers download and use banking apps
  • Resolve login and online banking issues
  • Support clients with prepaid airtime and data purchases
  • Educate customers on digital banking features and services
  • Build strong customer relationships through excellent service
  • Identify opportunities for cross-selling banking products

Cash Handling & Banking Operations

  • Process deposits, withdrawals, transfers, and forex transactions
  • Balance and replenish ATM cash
  • Handle branch stock such as cards and banking materials
  • Perform first-line ATM and device maintenance
  • Ensure efficient queue management and customer flow
  • Maintain accurate transaction records and compliance standards

Risk & Compliance

  • Prevent fraud through proper verification procedures
  • Adhere to banking security and compliance policies
  • Monitor cash limits and report discrepancies immediately

Minimum Requirements

Qualifications

  • Diploma qualification required
  • Preferred: Higher Certificate in Banking Services (NQF Level 5)

Experience

  • 1–2 years experience in:
    • Retail banking
    • Client service
    • Cash handling
    • First-line problem resolution
    • Digital banking support
    • Forex experience (advantageous)

Required Skills

  • Customer service excellence
  • Relationship management
  • Problem-solving abilities
  • Banking product knowledge
  • Adaptability and stress tolerance
  • Team collaboration
  • Continuous learning mindset

Why Join ?

is one of South Africa’s leading financial institutions, known for innovation, digital banking solutions, and excellent customer service. Employees gain exposure to modern banking technology, career development opportunities, and a professional work environment focused on growth and client satisfaction.

Note: other opportunities are available

How to Apply

Interested applicants should apply before the closing date

For recruitment assistance, contact the Nedbank Recruiting Team:

Phone: +27 860 555 566

You can learn more or apply through Nedbank Careers

Apply Here