Tracker Product Support Agent Vacancy 2026

by

Tracker Product Support Agent Vacancy 2026 – Permanent Position in Randburg

Are you passionate about customer service, technology, and problem-solving? is inviting applications for a Product Support Agent position based in . This permanent opportunity is ideal for candidates with call centre experience who enjoy assisting customers and working with telematics and vehicle tracking solutions.

Vacancy Overview

Position: Product Support Agent
Reference Number: track_001709
Location: Randburg, Gauteng, South Africa
Industry: IT & Internet
Department: Customer Service / Product Support
Employment Type: Permanent
Salary: Market Related
EE Position: No
Closing Date: 29 June 2026

About the Role

The Product Support Agent is responsible for providing professional telephonic and email support to Tracker’s consumer and corporate customers. The successful candidate will assist clients with product functionality, troubleshooting, service requests, account administration, and general support-related enquiries.

This role requires a customer-focused individual who can communicate effectively, resolve issues efficiently, and maintain high service standards while handling multiple customer interactions daily.

Main Duties and Responsibilities

Customer Support

  • Provide telephonic assistance to existing customers.
  • Handle customer enquiries professionally and efficiently.
  • Resolve product-related issues and service requests.
  • Provide accurate information regarding Tracker products and services.
  • Ensure excellent customer experiences during every interaction.

Product Support

Support customers with post-installation queries relating to:

  • TomTom
  • Empower
  • Skygistics
  • Skytrax

Assist customers with troubleshooting and functionality-related concerns to ensure optimal product performance.

Administration and Record Management

  • Capture customer information accurately.
  • Update customer and vehicle records.
  • Maintain customer databases and system records.
  • Generate reports when required.
  • Process roaming requests.
  • Assist with password resets and login-related issues.

Service Request Management

  • Create service requests.
  • Allocate requests to relevant departments.
  • Monitor and follow up on outstanding requests.
  • Ensure queries are resolved within agreed timelines.

Stakeholder Communication

  • Liaise with:
    • Internal departments
    • Branches
    • Consultants
    • Fitment centres
    • Corporate customers
    • Consumer clients
  • Provide regular feedback on query status and resolutions.

Complaint Handling

  • Handle customer complaints via telephone and email.
  • Investigate reported issues.
  • Escalate matters where necessary.
  • Ensure customer concerns are resolved professionally.

Additional Responsibilities

  • Communicate cancellation requests to the Cancellation Department.
  • Adhere to telephony schedules and operational requirements.
  • Perform duties assigned by supervisors and line managers.
  • Follow company procedures and service standards.

Minimum Requirements

To qualify for this opportunity, applicants must meet the following requirements:

Educational Requirements

  • Grade 12 / Matric certificate.

Experience Requirements

  • Minimum of 1 year call centre experience.
  • Experience in customer service environments will be advantageous.

Technical Skills

  • Microsoft Office
  • Microsoft Outlook
  • Internet Explorer
  • Customer management systems
  • Telephony systems

Industry Knowledge

Applicants should have an understanding of:

  • Telematics
  • Telecommunications
  • GSM communication systems
  • Satellite communication technology

Knowledge of the following systems will be advantageous:

  • Tracker TMS
  • CRM
  • CDS
  • Skytrax Web
  • Skytrax Sales Support

Essential Competencies

Tracker is looking for candidates who demonstrate:

  • Strong attention to detail
  • Excellent communication skills
  • Customer service orientation
  • Initiative and accountability
  • Problem-solving ability
  • Teamwork and collaboration
  • Professionalism
  • Time management skills
  • Ability to work under pressure
  • Results-driven attitude
  • Strong administrative skills

What Makes This Opportunity Attractive?

This role offers an opportunity to:

  • Build a career within South Africa’s leading vehicle tracking and telematics industry.
  • Gain valuable customer support and technical support experience.
  • Work with advanced tracking and communication technologies.
  • Develop professional communication and problem-solving skills.
  • Join a dynamic customer-focused environment.

Application Information

Employer: Tracker South Africa
Job Title: Product Support Agent
Reference Number: track_001709
Location: Randburg, Gauteng
Employment Type: Permanent
Closing Date: 29 June 2026

Interested applicants are encouraged to submit their applications before the closing date.

Apply Here