Service Consultant X10 – Temporary Contract
Job Title: Service Consultant x10 – Temporary Contract
Reference Number: MMH230919-9
Position Type: Temporary
Location: Western Cape, City Bellville
Role Purpose
Deliver professional service to clients through various servicing channels, responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.
Requirements:
- Matric or an equivalent qualification
- 1 – 2 years experience in a callcenter or client service environment (essential)
- Experience in medical aid administrative and/or healthcare experience (essential)
- Excellent telephony and verbal communication skills
- Excellent typing skills and proficiency in MS Office
Duties & Responsibilities:
- First call resolution for resolving member and service provider queries.
- Flexibility to be able to handle telephonic and/or written inquiries.
- Ensuring the Scheme and in particular, Momentum Metropolitan Holdings Health is not unnecessarily exposed to financial risk asa result of incorrect information being provided to members and service providers.
- Ensuring quality service,production, first call resolution and appropriate follow-up to ensure resolution of queries
- which deliver effective individual contribution towards service level agreement compliance.
- Client retention and goodwill by effectively resolving queries from members, employer groups,service providers and the Scheme.
- Understanding and effectively using the call center telephony system and workflow management system.
Competencies:
- Ability to learn and apply new skills
- Team Orientation and attention to detail
- Flair for decision-making and problem solving
- Customer service orientated
- Initiating action (taking promptaction to accomplish objectives)
- Good listening skills
- Good telephone ettiquette
- Calm under pressure
- Ability to work in a structured environment