Service Agent Contact Centre x13
Position : Service Agent Contact Centre x13 (Distribution) WestvilleVacancy type: Internal
Task Grade: T10
Area of Speacialization : To provide a professional service to all customers via all available mediums.
Department: Contact Centre
Business Unit: Central East Cluster
Location: South Africa (Kwa-Zulu Natal)
Reference Number: WCC1123TS
Closing Date: 11/27/2023
Minimum Requirements
- Relevant 3 years Diploma or Related
Related Minimum Experience:
- 3 years experience in working with customers and customer relations
Skills and Competencies:
Behavioural:q
- Integrity
- Honesty
- Trustworthiness
- Professionalism
Leadership:
- Team player
- Motivating teams
- Coaching
- Mentoring
- Developing
Knowledge:
- Organisational knowledge (Eskom)
- Ability to deal with stress
- Report compilation
- Service Delivery Training
- Effective Time Management
Skills:
- Interpersonal skills
- Planning and organisational skills
- Customer Service and product skills
- Telephone skills
- Computer skills
- Communication skills
Attributes:
- Clearly define attributes such as color blindness and physical disabilities that might hinder performance.
Assessment:
- Clearly define the means through which the actual job requirements will be measured at or after the interview. In other words, those key elements that must be demonstrated by the individual in order to assure capability.
Key Responsibilities:
- Handling inbound interactions
- Handling back office activities (Non-Technical Dispatch and Follow-ups)
- Handling Multi-media activities and Outbound (Proactive Customer Interaction) Campaigns
- General Customer interaction and service improvement
- Supports Marketing, Sales and Customer Service Processes
- Vending Prepaid and Easy pay