Talent Pool: Pharmacist Assistant
Momentum Group
Location: Centurion, Gauteng
Position Type: Permanent
Cluster: Medical
Remote Work: Some of the time
Reference Number: MMH251114-10
Closing Date: 30 March 2026
About Momentum Group
Through our client-facing brands such as Momentum, Multiply, Guardrisk, and Eris Property Group, Momentum Group enables individuals and organisations to achieve their financial goals and life aspirations. We help people save, protect what matters, invest for the future, and support organisations in caring for and rewarding their employees and members.
Role Purpose
To complete the registration of chronic conditions and treatments and provide support to DUR Pharmacists, ensuring effective, compliant, and cost-efficient medication management.
Minimum Requirements
- Matric (Essential)
- Pharmacist Assistant Basic qualification (Essential)
- Registration with the South African Pharmacy Council as a Pharmacist Assistant (Essential)
- Post Basic Pharmacist Assistant qualification or Pharmacy Technician Certificate (Advantageous)
- Membership with the Pharmaceutical Society of South Africa (PSSA) (Advantageous)
- Minimum 2–3 years’ experience as a Post Basic Pharmacist Assistant in a retail pharmacy or private hospital
- Experience in prescription processing and dispensing under pharmacist supervision
- Experience interacting professionally with members, pharmacists, and doctors (in-person and telephonic)
Experience & Knowledge
- Chronic condition management and DUR experience (Advantageous)
- Managed care and/or call centre experience (Advantageous)
- Strong clinical knowledge of:
- Medicine trade names, generics, and usage
- Drug classes and indications
- ICD-10 codes
- South African Pharmacy Law and Good Pharmacy Practice
- Physiology, disease conditions, drug interactions, and prescription validity
- Understanding of the medical aid industry, clinical guidelines, and policies
- Computer literacy and ability to navigate systems effectively
Key Duties & Responsibilities
Process & Clinical Management
- Register chronic conditions and treatments according to clinical guidelines
- Authorise or decline medicine and diagnoses in line with scheme rules and clinical policies
- Manage medication benefits to ensure cost-effective treatment outcomes
- Maintain a 24-hour turnaround time on correspondence and authorisations
- Identify and escalate complex cases to DUR Pharmacists or management
- Identify compliance risks and investigate non-disclosure of pre-existing conditions
- Participate in the development and maintenance of clinical guidelines
- Support oncology, maternity authorisations, and claims reviews
Client & Patient Advocacy
- Deliver professional, first-time resolution of member and provider queries
- Promote patient advocacy through guidance on generics, alternatives, DSPs, and lifestyle compliance
- Provide expert advice to clients and internal stakeholders
- Ensure service delivery in line with Service Level Agreements (SLAs)
People & Collaboration
- Build strong working relationships with internal and external stakeholders
- Support other teams with claims management and clinical expertise
- Participate in change management and continuous improvement initiatives
- Take ownership of professional and personal development
Financial Responsibility
- Contribute to financial planning and risk management processes
- Identify opportunities to improve cost-effectiveness and operational efficiency
- Manage company resources responsibly
Key Competencies
- Strong administrative and analytical skills
- Excellent communication (verbal and written)
- Customer service and complaints handling
- Attention to detail and checking skills
- Interpersonal and multitasking abilities
- Microsoft Office proficiency
- Professional email etiquette