Position : Officer Contact Centre-Retail-Polokwane (Dx)Vacancy type: Internal
Task Grade : T12
Area of Speacialization : To supervise and co-ordinate service delivery within the Contact Centre to ensure efficient Customer service.
Department : Customer Services, Customer Relations Area
Business Unit : Limlanga Cluster
Location : South Africa (Limpopo)
Reference Number : RLOUAAC274-7
Closing Date : 11/15/2023
Minimum Requirements
Qualification(s):
- National Diploma/ National N Diploma (Business Administration/ Communication/ Marketing/ Commerce).
Experience:
- 3 years’ experience in working with customers and customer relations.
Skills and Competencies
Behavioral:
- Integrity
- Honesty
- Trustworthiness
- Professionalism
Leadership:
- Team player
- Motivating teams
- Coaching, Mentoring and Developing
Knowledge:
- Organisational Eskom processes
- Supervisory
- Service Delivery Training
Skill:
- Communication interprets customer requirements, listen, read, written and verbal
- Interpersonal
- Conflict handling
- Planning and organizational
- Customer Service and product
- Ability to deal with stress
Key Responsibilities:
- Plan and supervise daily activities.
- Coordinate and facilitate service delivery.
- Maintain Infrastructure and resources.
- Coordinate information and enhance processes.
- Ensure customer interaction.
- Manage employee performance.
- Coordinate business performance.