Intercare Receptionists – Primary Care Vacancies
Company: Intercare
Position: Receptionists – Primary Care
Location: South Africa
Workplace Type: On-site
Industry: Hospital & Healthcare
Job Function: Customer Service / Administration
Experience Level: Intermediate
Salary: R10,000 – R15,000 per month
Application Opening Date: 26 June 2026
Closing Date: As soon as possible
Contact Email: [email protected]
About Intercare
Intercare operates within the healthcare sector and is committed to providing quality healthcare services and creating positive experiences for patients. Receptionists play an important role in supporting this purpose by being one of the first points of contact for patients visiting a primary care facility.
The Receptionist – Primary Care position is suited to a professional, friendly and organised individual who enjoys working with people and can effectively manage both customer service and administrative responsibilities in a busy healthcare environment.
About the Role
As a Receptionist – Primary Care, you will be responsible for welcoming and assisting patients while ensuring that the reception and administrative processes run efficiently.
The successful candidate will provide professional customer service, assist patients with their queries, manage bookings and arrivals, process payments and ensure that patient information is handled accurately and confidentially.
You will also work closely with healthcare professionals and other members of the team to ensure that patients are directed to the correct services and receive an efficient and positive experience throughout their visit.
Key Duties and Responsibilities
Patient Reception and Customer Service
- Welcome patients and visitors in a friendly, professional and helpful manner.
- Provide efficient and professional telephone services.
- Respond to general patient enquiries and provide accurate information where appropriate.
- Direct patients to the relevant healthcare professional, service or location.
- Assist patients throughout the reception and registration process.
- Maintain a professional and patient-focused approach, even in a busy environment.
- Handle customer concerns appropriately and escalate matters when necessary.
Patient Administration
- Assist patients with accurately completing the required forms and documentation.
- Capture and maintain patient information accurately on the relevant systems.
- Ensure that all documentation is completed in line with internal policies and procedures.
- Manage patient bookings and appointments.
- Process patient arrivals and ensure that the reception-patient journey is handled efficiently.
- Assist with administrative processes associated with patient visits.
- Maintain accurate records and protect confidential patient information.
Payments and Account Support
- Process patient payments accurately.
- Collect applicable co-payments and outstanding account balances.
- Assist patients with basic account-related queries.
- Escalate complex billing or account queries to the appropriate department.
- Follow Intercare’s payment and financial procedures.
- Complete daily cash-up processes.
- Adhere to required banking procedures and ensure that cash-handling responsibilities are performed accurately.
Healthcare and Patient Support
- Refer emergency cases to the nurse’s station in accordance with established protocols.
- Ensure patients are directed to the appropriate healthcare professional when required.
- Maintain patient confidentiality and handle personal information responsibly.
- Comply with POPIA requirements when dealing with patient information.
- Support a safe, professional and welcoming environment for patients and visitors.
Reception Area Management
- Keep the reception area neat, clean and professional at all times.
- Ensure that the reception desk is organised and properly maintained.
- Assist in maintaining a positive and welcoming environment for patients.
- Follow company policies, procedures and service standards.
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Minimum Requirements
Applicants should meet the following minimum requirements:
- Grade 12 or equivalent qualification.
- Previous experience in a customer-focused service environment will be advantageous.
- Previous reception or front-desk experience will be beneficial.
- Computer proficiency is required.
- GoodX system experience will be advantageous.
- Strong verbal and written communication skills.
- Good interpersonal and customer service abilities.
- Ability to work professionally with patients, visitors and healthcare professionals.
- Ability to maintain confidentiality when handling sensitive patient information.
- Strong attention to detail and accuracy.
- Good organisational and administrative skills.
Skills and Personal Attributes
The ideal candidate should be:
- Friendly, approachable and professional.
- Patient and empathetic when dealing with customers.
- Customer-focused and service-driven.
- Well organised and able to manage multiple tasks.
- Comfortable working in a busy healthcare environment.
- Computer literate and able to learn new systems.
- Reliable, punctual and responsible.
- Able to communicate effectively with people from different backgrounds.
- Able to remain calm and professional when dealing with challenging situations.
- Committed to maintaining high standards of confidentiality and professionalism.
Why Consider This Opportunity?
This position offers candidates an opportunity to work in the hospital and healthcare sector while gaining valuable experience in patient services, administration, reception operations and customer care.
The role may be particularly suitable for candidates with experience in:
- Medical reception
- Hospital reception
- Clinic administration
- Front-desk customer service
- Patient administration
- Customer service
- Cashier or payment processing
- General office administration
Candidates who are passionate about helping people and providing a positive patient experience are encouraged to consider this opportunity.
Important Information
Job Title: Receptionists – Primary Care
Location: South Africa
Workplace: On-site
Salary: R10,000 – R15,000 monthly
Industry: Healthcare
Job Function: Customer Service
Experience Level: Intermediate
Minimum Qualification: Grade 12
Applications Opened: 26 June 2026
Closing Date: As soon as possible
How to Apply
Interested candidates who meet the requirements are encouraged to submit their application as soon as possible.
Application Contact Email: [email protected]
Applicants should ensure that their application includes accurate personal and professional information and highlights any relevant experience in reception, customer service, healthcare administration or related fields.
Important: Applications may close as soon as the position is filled, so interested applicants are encouraged to apply early.
Intercare welcomes diversity of thought and encourages individuals whose personal purpose and values align with the organisation to apply.