FNB IS HIRING COMMUNITY ADVISORS– Multiple Positions

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FNB COMMUNITY ADVISORS

FNB VACANCY 2026

FNB is hiring a Community Advisor to join its Points of Presence (POP). This part-time opportunity is suited to a customer-focused individual who enjoys working with people, understands the importance of excellent service, and is interested in building a career in the banking and financial services industry.

The successful candidate will serve as a frontline representative of FNB, assisting customers with their banking needs, processing requests efficiently, supporting sales activities, and helping customers make greater use of digital and self-service banking channels.

JOB DETAILS

Job Title: Community Advisor
Company: FNB
Business Area: Points of Presence (POP)
Employment Type: Part-Time
Job Reference: R51143
Location: ZA
Closing Date: 30 July 2026

ABOUT THE ROLE

The Community Advisor plays an important frontline role in creating positive customer experiences and supporting FNB’s commitment to customer-centric banking.

The position involves engaging directly with customers, understanding their financial service needs, processing requests accurately, and ensuring that customers receive prompt and professional assistance.

The successful candidate will also contribute to business growth by supporting sales initiatives, identifying opportunities to introduce customers to relevant products and services, encouraging digital banking adoption, and helping to grow the active customer base.

This role requires someone who can balance customer service, sales support, administration, accuracy, compliance, and operational efficiency.

KEY DUTIES AND RESPONSIBILITIES

The successful candidate may be responsible for the following:

Customer Service

  • Welcome and assist customers in a professional and friendly manner.
  • Serve customers promptly and efficiently.
  • Listen carefully to customers and understand their individual needs.
  • Provide appropriate assistance and information based on customer requirements.
  • Process customer requests accurately and within required service timelines.
  • Maintain high standards of customer service in line with FNB expectations.
  • Resolve or escalate customer queries appropriately.
  • Build positive and professional relationships with customers.

Sales and Business Growth

  • Support activities designed to achieve predetermined sales targets.
  • Identify customer needs and recognise suitable opportunities to introduce relevant FNB products and services.
  • Identify and maximise cross-selling opportunities.
  • Assist with growing the active customer account base.
  • Contribute towards net profit growth through effective sales and service support.
  • Track and monitor sales activities and performance.
  • Support customer engagement initiatives that contribute to business growth.

Digital and Self-Service Banking

  • Encourage customers to use digital banking solutions where appropriate.
  • Assist customers in moving from traditional banking transactions to self-service and digital channels.
  • Help customers understand and make use of convenient digital banking options.
  • Promote customer confidence in using self-service solutions.
  • Support FNB’s digital enablement objectives by helping customers adopt suitable digital services.

Administration and Operations

  • Complete administrative duties accurately and efficiently.
  • Plan and organise daily activities to ensure effective service delivery.
  • Maintain accurate records and information.
  • Provide timely updates and reports as required.
  • Check and verify transactions on a daily basis.
  • Ensure new business applications are accurately processed and closed within required timelines.
  • Produce reliable sales and service statistics for management reporting and decision-making.
  • Monitor service activities and identify opportunities to improve efficiency.

Compliance and Governance

  • Comply with all applicable governance and legislative requirements.
  • Follow relevant audit requirements and internal controls.
  • Adhere to FNB’s policies, procedures, and processes.
  • Consistently follow the FNB Golden Rules.
  • Maintain accuracy and confidentiality when handling customer information and transactions.
  • Escalate issues in accordance with established procedures.
  • Take accountability for ensuring that all assigned responsibilities are completed correctly and on time.

Personal Development

  • Take ownership of personal development and career growth.
  • Participate in available learning and development opportunities.
  • Continuously improve customer service, sales, and operational capabilities.
  • Stay informed about relevant products, services, processes, and digital solutions.
  • Seek opportunities to improve personal performance and contribute to team objectives.

MINIMUM QUALIFICATION

Applicants must have:

  • Grade 12 / NQF Level 4 as a minimum qualification.

PREFERRED QUALIFICATION

The following qualification would be advantageous:

  • NQF Level 5 Certificate in Banking
  • Business Administration
  • Customer Service
  • A related qualification recognised by FAIS

EXPERIENCE REQUIREMENT

Candidates should ideally have:

  • 1–3 years of experience in a customer-facing environment.
  • Experience in customer service, client support, service delivery, or financial services will be advantageous.
  • Experience working towards sales or service targets may be beneficial.
  • Experience dealing directly with customers and handling queries is an advantage.

SKILLS AND COMPETENCIES

The ideal candidate should demonstrate:

  • Excellent verbal and written communication skills.
  • Strong interpersonal and relationship-building abilities.
  • A genuine passion for customer service.
  • The ability to understand and respond to different customer needs.
  • Confidence when engaging with customers.
  • The ability to explain digital and self-service solutions clearly.
  • Good sales awareness and the ability to identify customer opportunities.
  • Strong attention to detail and accuracy.
  • Good administrative and organisational skills.
  • Effective planning and time-management abilities.
  • The ability to work under pressure and manage multiple customer requests.
  • Strong problem-solving and decision-making skills.
  • A commitment to ethical conduct and compliance.
  • The ability to work independently while contributing effectively to a team.
  • A willingness to learn and continuously develop professionally.

WHO SHOULD APPLY?

This opportunity may be suitable for individuals who are:

  • Customer-focused and passionate about helping people.
  • Interested in working in the banking and financial services sector.
  • Comfortable interacting with customers from diverse backgrounds.
  • Motivated by achieving sales and service targets.
  • Interested in digital banking and technology-enabled customer service.
  • Organised and detail-oriented.
  • Professional and reliable.
  • Able to follow processes and procedures accurately.
  • Committed to personal and professional development.
  • Interested in gaining further experience within a leading financial services environment.

WHAT YOU CAN EXPECT

The successful candidate will have the opportunity to gain valuable exposure to:

  • Frontline banking and customer service.
  • Customer relationship management.
  • Sales and service delivery.
  • Digital banking and self-service solutions.
  • Customer account growth and engagement.
  • Banking administration and operational processes.
  • Governance, compliance, and audit requirements.
  • Performance-driven financial services environments.

The role provides an opportunity to develop valuable customer service, communication, sales, administration, and banking-related skills while contributing to FNB’s customer experience and business objectives.

ABOUT FNB

FNB is part of the FirstRand Group and serves retail and commercial customers through a broad range of financial products and services.

The bank provides customers with solutions across areas such as banking, insurance, savings, investments, and digital financial services. FNB is also recognised for its digital banking platform and eBucks Rewards programme.

FNB positions itself as a customer-focused organisation that aims to provide innovative and contextual financial solutions while creating opportunities for employees to develop their careers.

EMPLOYMENT EQUITY AND DISABILITY

All appointments will be made in line with the FirstRand Group’s Employment Equity Plan.

FNB supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information. Any disability information provided will be kept confidential unless disclosure is required by law.

APPLICATION DEADLINE

Closing Date: 30 July 2026

Applicants are encouraged to submit their applications before the closing date. Applications will not be accepted on the closing date or from 30 July 2026 onwards, according to the vacancy notice.

HOW TO APPLY

Interested and suitably qualified candidates should apply through the official FNB careers.

When applying, candidates should ensure that their application information is complete and accurate and that they meet the stated minimum qualification and experience requirements.

Apply Here