Business Unit: Discovery Employee Benefits
Function: Administration and Office Support
Date: 17 Jan 2025
Discovery Corporate & Employee Benefits
Administrator
Key Purpose of the role
- The position is responsible for the day-to-day administration and, within the Retirement Funds business unit. This is a core administration function, and the incumbent would be required to holistically administrate a portfolio of different Retirement Fund disciplines, for example monthly contribution reconciliation and investment, Section 13A non-compliance letters and calculations, Default Reg requirements, T-day and new member processes. The incumbent must ensure that processes and procedures are implemented, maintained, and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively, and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools, and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a role in change management within the team, challenge the status quo, inspire, and motivate others. The incumbent will continually review existing processes and procedures to ensure the delivery of committed services to the Umbrella Funds Clients.
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- Areas of responsibility may include but not limited to
- Processing of all daily and monthly transactional activity within agree service levels.
- Performing QA function for document verification where necessary.
- Ensure that day to day administration is accurate, compliant, and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
- Dealing with queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
- Prepare management and client report for submission to superiors.
- Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
- Develop and maintain excellent business relations with internal and external brokers.
Personal Attributes and Skills:
The successful candidate must demonstrate the following competencies:
- Communication Skills: able to communicate clearly both verbally and in writing.
- Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
- Ability to communicate logically and objectively is essential components of this role.
- Attention to detail
- Very organised
- Expresses opinions, information, and key points of an argument clearly.
- Probes for further information or greater understanding of a problem.
- Relates well to people at all levels.
Education and Experience
- Matric – essential
- 5 years Employee Benefits , Retirement Funds, Umbrella Fund experience – Essential
- NQF level 6 or similar is advantageous
- Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds – Advantageous
- MS Office – Advanced Excel Skills, Retirement Fund and Umbrella Fund operations, Accounting, Investments,
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.