Data Insights Analyst

 Remote, BN3 7GS

 Contract Type:Permanent Full Time 

Salary:£35000 – £45000 Working Hours: 37.5 

Job Category:Product

 08/02/2025 – 24 days remaining

Job Introduction

Purpose: 

This specialist role impacts on all business functions, helping Crunch to develop a clear vision, mission and strategy with data analytics in mind, and facilitates meaningful and accurate data driven decision making at Crunch in order to maximise business performance and enable growth.

Role Responsibilities:

• Be the ‘go to’ person for routine and ad-hoc company wide and department specific data insight analysis activities.
• Support business leaders on suitable tools to collect and measure quantitative data and provide qualitative insights to agreed timescales.
• Work in partnership with key stakeholders across all cross functional teams to influence roadmaps and shape business strategy, projects and initiatives, in particular delivery of Objectives and Key Results (OKRs).
• Understand the essential key business metrics required by Crunch across all business functions, prioritise focus areas and utilise a wide range of data sources in standalone or integrated third party and internal systems.
• Design, establish and maintain business planning and reporting tools such as performance dashboards and business intelligence tools and ensure information is accessible, concise and accurate.
• Present data, insights and narratives in a logical and engaging way that can be consistently interpreted across all business functions, identifying trends and patterns, showing current situations and enabling actionable recommendations for improvement to be made.
• Explore and support with our client profiling and segmentation activity and maximise the data available within our systems.
• Work closely with the rest of the Transformation and Product team to drive efficiency, establish best practices and be an active contributor to the ‘discovery’ and ‘benefits realisation’ phases of business projects and initiatives.
• Keep up to date with external trends for data insight and analysis to ensure awareness of developments and advances in technology.
• Demonstrate commitment to continuous improvement and be flexible as the role evolves and grows.
• Embrace the usage of the Hibob system, which is being used by Crunch to complete regular 121 and review conversations, and for setting and tracking company and department Objectives and Key Results (OKRs).           
• The duties listed above are not exhaustive and you may be asked to perform other duties from time to time that are reasonably required by the Company. 

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Role Specific Qualifications and Experience:

Essential: 

• Demonstrable experience of performing a data analytics and insight role in a business environment across multiple functions.
• Previous experience of using SQL to query data in previous role(s).
• Able to articulate a passion for collation of accurate data and interpreting and presenting it in a succinct and engaging way.
• Sound awareness of data insight methodologies and tools available including Google Analytics.
• Experience of collating and interpreting complex data across information systems and CRM systems such as Salesforce.
• Advanced numerical and IT literacy skills, in particular the use of Microsoft Excel or Google Sheets.
• Experience of building and/or maintaining dashboards or business intelligence tools and developing tangible metrics.
• Experience of implementing robust information security procedures and adherence to the GDPR.
• Proven ability to learn new systems quickly and intuitively.

Desirable:

• Degree or other accredited qualification in relevant discipline (such as statistics, data analytics, mathematics or computer science).
• Awareness of the features of a ‘FinTech’ business and topical issues within the wider business landscape.
• Salesforce Pardot usage experience.
• Leading and/or working with cross-functional teams and agile project management methodology.

Role Capabilities: 

• Great communication skills, written, verbal and listening
• Influencing skills
• Commercially aware
• Problem solving and analytical skills
• Flexibility managing multiple priorities 
• Client/service focused
• Stakeholder management
• Presentation skills
• Leadership and management
• Excellent accuracy and attention to detail

Key Behaviours: 

• Proactive
• Resilient
• Creative
• Self starter
• Pragmatic
• Curious
• Collaborative
• Innovative
• Adaptable
• Resourceful