Job Title: Data Capture Clerk
Location: Cape Town, ZA
Manage Self: Operational
Job Purpose
To obtain; capture or process data within laid down policies; procedures and systems in order to satisfy clients and bank requirements to achieve departmental objectives and targets.
Job Responsibilities:
- Data cleansing and capture data into LOB system and excel spreadsheets.
- Identify and correct errors, bringing them to the attention of relevant stakeholders when necessary.
- Liaise with stakeholders to ensure quality of data.
- Minimise financial loss due to negligence by checking the accuracy of the request before and after processing the request.
- Ensure compliance with bank policies and industry regulations in order to minimise opportunities for threat of loss.
- Meet standards for quality by adhering to the Service Level Agreements (SLA) and turnaround times.
- Build client trust by resolving queries timeously, communicating SLA deviations and suggesting resolutions.
- Provide monthly workflow updates by preparing and submitting daily and monthly statistics reports to the team leader.
- Confirm the client request by telephone to ensure that the client is aware of the request and that everything is in order for approval.
- Capture the name of the client, date and time, sign and stamp in accordance with the bank procedures to approve the request.
- Update the receiving file by capturing the request on the server in the relevant folder.
- Ensure adherence with all workflow processes by working in accordance with the Aris map.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
- Ensure that own contribution and participation contributes to the achievement of team goals.
- Create and manage own career through guidance and support of management, department and colleagues.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
- Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).
- Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
- Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.
People Specification
Essential Qualifications – NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Preferred Qualification
- Bachelor’s Degree (bachelor’s in data technology advantageous)
Essential Certifications
Preferred Certifications
Minimum Experience Level
- 1 year data capture experience preferably in a banking environment.
- Technical / Professional Knowledge
- Business writing
- Data analysis
- Relevant regulatory knowledge
- Ability to professionally use Powerpoint, Word & Excel
- Behavioral Competencies
- Communication
- Collaborating
- Work Standards
- Managing Work
- Quality Orientation
- Sustaining Customer Satisfaction