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Agent: Client Care

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Agent: Client Care

Location: Johannesburg, GT, ZA

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Company: Capitec Bank Ltd

Purpose Statement

To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.

To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.

Minimum Requirements:

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  • Grade 12 National Certificate / Vocational
  • 1 – 2 years inbound contact centre (Experience)
  • Customer service experience

Knowledge:

  • Call center processes and procedures
  • Customer care and service protocol

Required Skills:

  • Communications Skills
  • Problem solving skills
  • Telephonic / Call skills
  • Attention to Detail
  • Conditions of Employment
  • Clear criminal and credit record
  • Willing to work regular shifts or weekends or rotational standbys

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

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APPLY HERE 

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