Clerk: Confirmations Job at Mediclinic Heart Hospital – Arcadia, Pretoria (Permanent)

Are you looking for a permanent healthcare administration job in Pretoria? Mediclinic Heart Hospital is inviting applications for the position of Clerk: Confirmations at its facility in Arcadia, Pretoria, Gauteng. This opportunity is ideal for candidates with a Grade 12 (Matric) qualification who are interested in building a career in patient administration, medical aid authorisations, and healthcare support services.

Whether you’re starting your career or have experience in a clinical environment, this role offers the chance to join one of South Africa’s leading private healthcare providers.

Job Details

• Position: Clerk: Confirmations
• Company: Mediclinic Heart Hospital
• Location: Arcadia, Pretoria, Gauteng, South Africa
• Employment Type: Permanent
• Workplace Type: On-site
• Reference Number: 71542
• Closing Date: 3 July 2026
• Number of Positions: 1

About Mediclinic

is an internationally recognised private healthcare group with hospitals and medical facilities across South Africa, Namibia, Switzerland, and the United Arab Emirates. The organisation is committed to delivering world-class patient care while investing in employee development, continuous learning, innovation, and high clinical standards.

Working at Mediclinic provides employees with opportunities for career growth, ongoing training, and experience in a professional healthcare environment.

About the Role

The Clerk: Confirmations plays an important role in ensuring that patients receive the necessary medical aid authorisations before and during their treatment. The successful candidate will communicate with medical schemes, healthcare professionals, patients, and internal departments to ensure all authorisations are obtained promptly, reducing financial risk and preventing claim rejections.

Accuracy, confidentiality, attention to detail, and excellent communication skills are essential for success in this position.

Key Responsibilities

• Obtain initial authorisations and re-authorisations for patient admissions and procedures.
• Liaise with medical aid schemes and funders regarding patient benefits.
• Capture, update, and maintain accurate patient information.
• Verify patient funding and authorisation status.
• Identify financial risk cases and escalate them where necessary.
• Ensure all documentation complies with hospital procedures.
• Apply Level 2 Clinical Coding standards accurately.
• Maintain patient confidentiality at all times.
• Work closely with doctors, nursing staff, case managers, and finance teams.
• Monitor authorisation validity throughout patient admissions.
• Assist in resolving authorisation queries and delays.
• Maintain accurate electronic records using hospital administration systems.
• Ensure compliance with funder contracts and healthcare legislation.

Minimum Requirements

Essential Education

• Grade 12 (Matric) or equivalent.

Preferred Education

• Additional healthcare administration or medical administration training will be advantageous.

Experience

Essential

• No previous experience required.

Advantageous

• Experience in a hospital, medical practice, clinic, or healthcare environment.
• Exposure to patient administration or medical aid processing.

Required Skills

Successful applicants should demonstrate:

• Computer literacy (Microsoft Office)
• Strong administrative skills
• Excellent verbal and written communication
• Attention to detail
• Time management
• Customer service orientation
• Ability to work under pressure
• Problem-solving ability
• Organisational skills
• Professional telephone etiquette
• Teamwork
• Confidentiality and integrity

Technical Knowledge

Candidates should have knowledge of:

• Medical aid authorisation processes
• Funder contracts
• Clinical Coding (Level 2)
• AS400 Patient Administration System
• B2B EMS Electronic Messaging System
• Patient administration procedures
• Consumer Protection Act
• Prescribed Minimum Benefits (PMBs)
• Hospital billing procedures
• Healthcare regulations and compliance
• Financial risk identification

Why Join Mediclinic?

Employees enjoy the opportunity to:

• Build a long-term healthcare administration career.
• Gain valuable experience within a leading private hospital group.
• Work alongside experienced healthcare professionals.
• Access training and professional development opportunities.
• Contribute to high-quality patient care.
• Work in a stable, professional, and supportive environment.

Who Should Apply?

This role is suitable for:

• Grade 12 graduates seeking healthcare administration jobs.
• Entry-level administrative candidates.
• Medical receptionists.
• Hospital clerks.
• Patient administrators.
• Candidates interested in medical aid administration.
• Individuals looking to start a career in private healthcare.

Application Process

Interested applicants should submit their applications before 3 July 2026.

Internal employees currently on fixed-term contracts must apply using an external candidate profile instead of an employee profile.

Reference Number: 71542

Only shortlisted candidates will be contacted. Preference will be given in line with Mediclinic Southern Africa’s Employment Equity Plan.