Location: Bellville, Western Cape, ZA
Employer: Capitec Bank Ltd
Purpose: To support Business Support teams by ensuring system stability, accurate reporting, and operational efficiency.
Key Responsibilities
1. Stakeholder Support:
- Provide systems, reporting, and query resolution support to internal stakeholders.
- Monitor workflow, optimize agent performance, and escalate system issues as necessary.
- Collate and verify data to enable informed decision-making.
2. Project Delivery:
- Support or lead projects such as debt sales or new system implementations.
- Review and implement changes to facilitate project completion and efficiency.
3. Reporting and Reconciliation:
- Extract and compile operational, performance, and campaign reports.
- Perform monthly reconciliations to ensure system and data alignment.
- Provide analysis and insights for managerial decision-making.
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4. System Testing and Security:
- Conduct daily system checks for optimal operation.
- Troubleshoot and resolve technical issues or escalate them.
- Perform security checks to ensure data and system integrity.
Required Qualifications and Experience
- Education: Grade 12 National Certificate / Vocational.
Experience:
- 3–4 years in an operational call centre environment.
- 1–2 years of dialler experience, workforce planning, or reporting.
- Proficient in Microsoft Excel.
Preferred Knowledge Areas
- Dialler software and predictive dialler regulations.
- Debt collection and credit risk management processes.
- National Credit Act (NCA).
- Telecom hardware and cloud services like AWS Connect and Salesforce.
- Capitec’s internal systems and processes (advantageous).
Key Skills Required
- Analytical and problem-solving skills.
- Strong attention to detail and decision-making abilities.
- Advanced communication and interpersonal skills.
- Proficiency in MS Office (Excel, Word, Outlook).
- Reporting, numerical reasoning, and organizational skills.
Employment Conditions
- Clear criminal and credit record.
- Commitment to Capitec’s diversity and equity goals.
How to Apply
Visit Capitec Bank’s career portal to submit your application, ensuring you meet the specified requirements.