Capitec Bank Ltd: Operational Support Specialist

 

Location: Bellville, Western Cape, ZA

Employer: Capitec Bank Ltd

Purpose: To support Business Support teams by ensuring system stability, accurate reporting, and operational efficiency.

Key Responsibilities

1. Stakeholder Support:

  • Provide systems, reporting, and query resolution support to internal stakeholders.
  • Monitor workflow, optimize agent performance, and escalate system issues as necessary.
  • Collate and verify data to enable informed decision-making.

2. Project Delivery:

  • Support or lead projects such as debt sales or new system implementations.
  • Review and implement changes to facilitate project completion and efficiency.

3. Reporting and Reconciliation:

  • Extract and compile operational, performance, and campaign reports.
  • Perform monthly reconciliations to ensure system and data alignment.
  • Provide analysis and insights for managerial decision-making.

4. System Testing and Security:

  • Conduct daily system checks for optimal operation.
  • Troubleshoot and resolve technical issues or escalate them.
  • Perform security checks to ensure data and system integrity.

Required Qualifications and Experience

  • Education: Grade 12 National Certificate / Vocational.

Experience:

  • 3–4 years in an operational call centre environment.
  • 1–2 years of dialler experience, workforce planning, or reporting.
  • Proficient in Microsoft Excel.

Preferred Knowledge Areas

  • Dialler software and predictive dialler regulations.
  • Debt collection and credit risk management processes.
  • National Credit Act (NCA).
  • Telecom hardware and cloud services like AWS Connect and Salesforce.
  • Capitec’s internal systems and processes (advantageous).

Key Skills Required

  • Analytical and problem-solving skills.
  • Strong attention to detail and decision-making abilities.
  • Advanced communication and interpersonal skills.
  • Proficiency in MS Office (Excel, Word, Outlook).
  • Reporting, numerical reasoning, and organizational skills.

Employment Conditions

  • Clear criminal and credit record.
  • Commitment to Capitec’s diversity and equity goals.

How to Apply

Visit Capitec Bank’s career portal to submit your application, ensuring you meet the specified requirements.

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