Company: Homechoice
Location: Southern Suburbs (Cape)
Job Ref #: HCH-2283
Industry: Telecommunications
Job Type: Permanent
Positions Available: 25
Homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
JOB DESCRIPTION:
This role will be ideal for a candidate who can telephonically market/sell our company’s wide range of products to new and existing customers, ensuring that you meet business objectives whilst maintaining a high level of customer satisfaction.
RESPONSIBILITIES:
- Meeting sales objectives and revenue targets
- Ensure that the agreed sales and revenue targets are achieved in line with business requirements
- Meet operational and quality efficiencies
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality
- Provide an exceptional customer experience
- Accurate capturing of customer information
- Present, promote, and sell products/services in accordance with agreed processes and procedures
- Ensure a professional, polite, and efficient service is offered by acting as an ambassador
- Adaptable with the ability to respond positively to working within a pressurized environment
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
- Present products to potential customers who meet qualifying criteria
JOB REQUIREMENTS:
- Matric / Grade 12 (Required)
- Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre (Required)
- Must be computer literate (Email, Internet, Word, and Excel)
- Excellent communication skills (verbal and written)
- Excellent telephone etiquette
- Sound understanding of a dialler system and functions
- Target-driven with the ability to sustain high-performance consistently
- A clear understanding of a contact centre environment
A sound understanding of contact centre metrics and how these are used to review performance to achieve the right results.
BENEFITS:
- Basic + uncapped commission
- Spectacular incentive drives
- Creative agile work environment
- Provident fund
- Administered Medical aid
- Café and lounge area
- Staff restaurant with a variety of healthy meal options
Early shift working hours:
Monday To Thursday – 08h:00 – 17h:00
Friday – 08h:00- 15h:00
2 Saturdays per month 09h:00 – 13h:30
Late shift working hours – occurring twice a month
Monday to Thursday – 09h:30 – 19h:00
Friday 08h:00 – 15h:00
No Saturdays
Transport provided for late shifts in surrounding areas
This role is based in Wynberg
For More Information>>> APPLY HERE Homechoice