Position: Branch Administrator
Reference Number: B270549
Department: Blaauwberg Branch Administration
Company:
Industry: Pharmaceutical & Healthcare
Employment Type: Permanent
Location: Blaauwberg
Salary: Market Related
Closing Date: 22 June 2026 at 21:00

About Ampath

Ampath Laboratories is one of South Africa’s leading pathology and diagnostic laboratory service providers, delivering healthcare solutions to medical practitioners, hospitals, and patients nationwide. The company is known for its commitment to quality healthcare, innovation, and professional excellence.

Job Overview

Ampath is looking for a dedicated and organised Branch Administrator to support the daily operations of its Blaauwberg laboratory and Care Centre. This role is ideal for candidates who enjoy administration, customer service, and working in a healthcare environment.

As a Branch Administrator, you will be responsible for ensuring administrative processes run efficiently while providing excellent service to patients, healthcare professionals, and colleagues. Your contribution will help maintain smooth laboratory operations and support the delivery of quality healthcare services.

Minimum Requirements

• Grade 12 (Matric) – Essential
• 0–4 years of administration experience
• Basic computer literacy and office software skills
• Strong attention to detail
• Good communication and interpersonal skills
• Ability to handle confidential information responsibly
• Ability to work under pressure and meet deadlines
• Experience in healthcare, pathology, or medical administration will be advantageous

Main Duties and Responsibilities

Administrative Functions

• Maintain accurate administrative records and documentation
• Capture patient and laboratory information into company systems
• Prepare and process routine correspondence
• Ensure compliance with company procedures and quality standards
• File and organise documentation efficiently
• Support branch management with administrative tasks

Patient Reception and Customer Service

• Welcome patients professionally and courteously
• Assist patients with completing requisition forms
• Register patient information on laboratory systems
• Conduct medical aid and benefits verification checks
• Manage incoming telephone calls and enquiries
• Resolve routine patient concerns and service requests
• Provide account and billing assistance when necessary

Financial Administration

• Process cash and card payments
• Generate invoices and quotations
• Handle daily payment reconciliations
• Maintain accurate financial records
• Assist with billing-related queries

Specimen Administration Support

• Receive specimens from collection points
• Verify specimen details against requested tests
• Label and batch specimens according to laboratory protocols
• Ensure specimens are correctly prepared for processing
• Monitor specimen documentation and tracking procedures
• Help maintain quality control standards

Reporting and Communication

• Ensure laboratory reports reach healthcare professionals promptly
• Liaise with doctors, clinics, hospitals, and wards
• Escalate issues when necessary
• Maintain effective communication with internal departments

Skills and Competencies

• Strong organisational skills
• Excellent attention to detail
• Professional telephone etiquette
• Customer service orientation
• Time management abilities
• Problem-solving skills
• Teamwork and collaboration
• Ability to multitask effectively
• Data capturing accuracy
• Administrative coordination
• Confidentiality and integrity

What Ampath Is Looking For

The ideal candidate should be:

• Reliable and dependable
• Patient-focused
• Professional in appearance and conduct
• Able to work independently and within a team
• Comfortable working in a fast-paced healthcare environment
• Committed to accuracy and quality service delivery
• Willing to take ownership of responsibilities

Benefits of Working at Ampath

• Permanent employment opportunity
• Stable healthcare industry career
• Professional development opportunities
• Exposure to medical and laboratory administration
• Supportive and inclusive work environment
• Market-related remuneration package
• Employee-focused culture

Employment Equity

Ampath supports Employment Equity and encourages applications from suitably qualified candidates from diverse backgrounds. The company values diversity, inclusion, and equal opportunities in the workplace.

Application Deadline

Closing Date: 22 June 2026 at 21:00