Job Title: Agent: Call Centre
Job TitleAgent: Call Centre | Europcar |
Branch/Department: Call Centre
Job Type Classification: Permanent
Location: Various
Job Description
The Call Centres within Europcar has a permanent opportunity available for a Call Centre Agent. At Europcar we are totally committed to providing car rental rates to our customers and service that lives up to our “Moving your Way” philosophy. This role is rewarding for those who derive satisfaction from being of service, can cope well under pressure and have the ability and drive to consistently make customers feel special. If this is you, this role is the one for you!
Position Overview
To identify the needs of the customers, match and exceed their needs and expectations with our service offering. Maintain business growth through professional interactions and effective service delivery to booking agents, customers.
Should your application be short-listed you will be contacted for an interview. If you have not received an invitation to attend an interview within 3 weeks of the advertised vacancy closure, please consider your application unsuccessful.
Specific Role Responsibilities:
- Demonstrate a high level of customer service at all times.
- Process domestic and international car rental quotations and reservations.
- Demonstrate accurate and current knowledge of products, services, promotions, terms and conditions, processes, rental policies and other general knowledge necessary to perform duties.
- Maximise opportunities to sell rental products and services and use up-selling techniques to promote sales and achievement of departmental targets and goals.
- General information distribution and after sales service.
- Conflict resolution
- Record keeping
- Liaise with internal departments.
Requirements:
- 2 years Customer Service/Call Centre experience
- NQF level 4 (Matric or equivalent)
- Computer literate with an intermediate level of comfort with Excel and Outlook.
- A valid, unendorsed drivers’ license.
Skills and Personal Attributes
Competencies:
- Excellent communication skills
- Able to effectively do a needs analysis with customers.
- Listening skills
- Customer Service skills
- Selling skills
- Discipline, compliant to rules and procedures.
- Adaptable: fast learner and shows positive response to change.
- Attention to detail, accurate.
- Persuasion
- Rapport-building skills
- Time management
- Able to display patience and tolerance
- Personal Attributes
- Customer centric
- Consistent, particularly in the application of skills, knowledge, attitude & talents.
- Target orientated
- Patient
- Team player
- Observant
- Resilient: must be able to work under constant measurement and pressure.
- Positive
- Integrity
- Self-motivated
- Self-confident
Closing Date: 2024/01/24