Absa Bank Agent: Call Centre Inbound & Outbound

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Absa Bank Agent: Call Centre Inbound & Outbound (Hybrid) – Johannesburg | Apply Before 4 August 2026

Absa Bank is recruiting a Call Centre Inbound & Outbound Agent to join its customer support team in Johannesburg. This is a full-time hybrid opportunity ideal for customer-focused individuals who enjoy helping people, solving problems, and working in the banking industry.

Company: Absa Bank
Position: Agent: Call Centre Inbound & Outbound
Location: Johannesburg, Gauteng, South Africa
Job Type: Permanent | Full-Time | Hybrid
Reference Number: R-15987410
Posted: 3 August 2026
Closing Date: 4 August 2026

About Absa

With more than 100 years of banking excellence, Absa is one of Africa’s leading financial institutions, operating across multiple African countries and internationally. The bank is committed to innovation, diversity, and creating opportunities for employees to grow professionally while delivering world-class financial services.

Job Purpose

The successful candidate will provide inbound and outbound call support to customers, merchants, and branch staff while delivering exceptional customer service. The role focuses on resolving enquiries, maintaining service quality, and ensuring compliance with banking policies and procedures.

Key Responsibilities

  • Answer inbound customer calls professionally and efficiently.
  • Make outbound calls when required.
  • Assist cardholders, merchants, and branch employees with enquiries.
  • Resolve customer complaints and provide accurate information.
  • Meet daily service level agreements (SLAs) and productivity targets.
  • Deliver an excellent customer experience during every interaction.
  • Capture customer information accurately on internal systems.
  • Escalate complex issues to the appropriate departments.
  • Ensure compliance with banking regulations, internal policies, and quality standards.
  • Maintain confidentiality of customer information.
  • Work collaboratively with team members to achieve departmental goals.

Minimum Requirements

  • Further Education and Training Certificate (FETC) in Business, Commerce and Management Studies or a related qualification.
  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Good problem-solving and conflict-resolution abilities.
  • Computer literacy and ability to work with multiple systems.
  • Ability to work under pressure while maintaining professionalism.
  • Strong attention to detail and organisational skills.

Preferred Skills

  • Previous call centre or customer service experience.
  • Banking or financial services experience will be advantageous.
  • Ability to multitask effectively.
  • Positive attitude with a customer-first mindset.
  • Ability to meet performance and quality targets.

Why Work at Absa?

  • Join one of Africa’s most respected banking institutions.
  • Hybrid work arrangement offering flexibility.
  • Competitive salary and employee benefits.
  • Continuous learning and career development opportunities.
  • Inclusive and diverse working environment.
  • Opportunity to build a long-term career in banking.

Employment Equity

Absa is an equal opportunity and affirmative action employer. Preference will be given to suitably qualified candidates from designated groups in accordance with the Employment Equity Act to support workforce diversity.

How to Apply

Applications must be submitted online through the official Absa Careers website before 4 August 2026. As the closing date is close, applicants are encouraged to apply as soon as possible to avoid missing this opportunity.

Closing Date: 4 August 2026

Apply Here