Job Title: Senior Administrator
Company: Momentum Group
Reference Number: MMH260818-17
Position Type: Permanent
Role Family: Client Services
Cluster: Momentum Corporate
Location: Sandton, Gauteng, South Africa
Remote Opportunity: Some of the time
Closing Date: 26 August 2026

About Momentum Group

Momentum Group is a South African financial services group operating through client-facing brands including Metropolitan and Momentum, as well as specialist brands such as Multiply, Guardrisk and Eris Property Group.

The group provides financial solutions that help individuals, businesses and organisations achieve their financial goals, protect what matters and plan for the future.

Job Purpose

The Senior Administrator will be responsible for the effective execution of retirement fund administration in accordance with business, legislative and industry requirements. The role focuses on delivering accurate administration, resolving complex queries and improving the overall client experience.

Key Responsibilities

• Resolve escalated claims and ensure queries are processed within required timeframes.
• Monitor adherence to service level agreements.
• Coach and guide administrators on processes and procedures.
• Oversee retirement fund daily processing, including contribution processing and management of defaults in line with Section 13A of the Pension Funds Act.
• Guide administrators on death claims processing in line with Section 37 of the Pension Funds Act.
• Resolve complex member and employer queries efficiently.
• Perform reconciliations on member transactions.
• Assist administrators with their day-to-day functions.
• Support the Administration Manager with daily oversight of the administration team and act as a stand-in when required.
• Ensure appropriate risk management controls are implemented and maintained.
• Assess, quality-control and authorise claims payments.
• Provide accurate and informative feedback to clients and stakeholders.
• Build and maintain effective relationships with internal and external stakeholders.
• Ensure service level agreements are met and client expectations are effectively managed.
• Recommend improvements that enhance client experience and support fair treatment of clients.
• Promote a culture of exceptional client service, collaboration and continuous improvement.
• Ensure compliance with Treating Customers Fairly outcomes.
• Encourage innovation, change agility and collaboration within the team.
• Share information relating to successes, issues, trends and improvement opportunities.
• Support the development and growth of team members.
• Participate positively in organisational change initiatives.
• Maintain up-to-date professional, industry and legislative knowledge.
• Contribute to continuous innovation and operational improvement.
• Identify and mitigate risks within the claims process.
• Identify opportunities to improve cost effectiveness and operational efficiency.
• Manage company resources responsibly.
• Provide input into risk identification processes and communicate recommendations through appropriate forums.
• Compile management, administration and board reports where required.
• Attend and present reports at client and board meetings.
• Resolve queries relating to finance, audit and actuarial functions.

Requirements

Minimum Requirements

• Grade 12.
• 6–8 years’ experience in Employee Benefits.
• Knowledge and understanding of life insurance products and services.
• Knowledge of relevant industry legislation.
• Knowledge of the Pension Funds Act.
• Understanding of Treating Customers Fairly (TCF) principles.

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Advantageous

• 1–2 years’ leadership experience.

Key Competencies

The successful candidate should demonstrate:

• Client and Stakeholder Commitment
• Drive for Results
• Leadership of Change and Innovation
• Team Motivation and Inspiration
• Collaboration
• Impact and Influence
• Strong administrative and reporting skills
• Ability to resolve complex client and stakeholder queries
• Strong understanding of retirement fund administration
• Ability to work with regulatory and legislative requirements
• Effective communication and relationship-building skills

Employment Details

Position: Senior Administrator
Employment Type: Permanent
Location: Sandton, Gauteng
Work Arrangement: Some remote work opportunity
Closing Date: 26 August 2026
Reference: MMH260818-17

How to Apply

Interested candidates should apply through the official Momentum Group careers platform before the closing date.

Applicants are encouraged to verify the legitimacy of the vacancy on the company’s official career page before submitting personal information.

Official website: Momentum Group

Important Notice

This vacancy is for a Senior Administrator position within Momentum Corporate and is focused on retirement fund administration, employee benefits, claims processing, client service and team support.

The closing date is 26 August 2026. Candidates should ensure that their applications are submitted before the deadline.