Patient Service Clerk Job Vacancy – Busamed

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Patient Service Clerk Job Vacancy – Busamed Gateway Private Hospital (2026)

Location: Gateway, KwaZulu-Natal, South Africa
Department: Patient Services
Job Type: Permanent
Industry: Private Healthcare
Closing Date: 4 August 2026

About Busamed Gateway Private Hospital

Busamed Gateway Private Hospital is part of the Busamed Group, one of South Africa’s leading private healthcare providers. The hospital is committed to delivering high-quality patient care through modern medical facilities, skilled healthcare professionals, and exceptional customer service.

About the Position

Busamed Gateway Private Hospital is looking for a friendly, professional, and customer-focused Patient Service Clerk to join its Patient Services Department. This role is ideal for individuals who enjoy working with people and have experience in hospital administration.

The successful candidate will serve as the first point of contact for patients and visitors, ensuring a smooth admission process while maintaining accurate patient records and delivering outstanding customer service. The role includes reception, patient admissions, pre-admissions, switchboard operation, and administrative support.

Key Responsibilities

  • Welcome patients and visitors in a professional and courteous manner.
  • Complete patient admissions and pre-admissions accurately.
  • Capture patient information on the SAP system with 100% accuracy.
  • Verify patient details, medical aid information, and required documentation.
  • Operate the hospital reception and switchboard efficiently.
  • Answer and direct telephone calls professionally.
  • Assist patients with enquiries and provide accurate information.
  • Maintain confidentiality of patient records and personal information.
  • Ensure compliance with Busamed policies and admission procedures.
  • Identify admission process gaps and report them promptly.
  • Build strong relationships with doctors, patients, and healthcare professionals.
  • Promote the Patient Services Department to admitting doctors.
  • Participate in internal audits and quality improvement initiatives.
  • Perform general administrative duties as assigned by management.
  • Support colleagues and contribute to a positive team environment.

Minimum Requirements

  • Grade 12 (Matric).
  • Diploma in Business Management will be an added advantage.
  • Minimum of 2 years’ experience in a hospital or healthcare environment.
  • Previous SAP experience is highly advantageous.
  • Strong computer literacy (Microsoft Office and hospital systems).
  • Excellent customer service and communication skills.
  • High level of accuracy and attention to detail.
  • Ability to work under pressure in a fast-paced environment.
  • Strong organisational and time-management skills.
  • Professional appearance and positive attitude.
  • Ability to work independently and within a team.
  • Flexible and willing to work shifts when required.

Skills and Competencies

  • Patient-focused approach.
  • Excellent interpersonal skills.
  • Administrative and data-capturing skills.
  • Problem-solving ability.
  • Professional telephone etiquette.
  • Confidentiality and integrity.
  • Time management.
  • Multitasking ability.
  • Attention to detail.
  • Teamwork and collaboration.

What Busamed Offers

  • Permanent employment opportunity.
  • Competitive market-related salary.
  • Opportunity to work in a respected private hospital.
  • Professional and supportive working environment.
  • Career growth and development opportunities.
  • Exposure to advanced hospital administration systems.
  • Opportunity to contribute to excellent patient care.

Who Should Apply?

This opportunity is suitable for:

  • Patient Service Clerks
  • Hospital Receptionists
  • Medical Receptionists
  • Admissions Clerks
  • Front Desk Administrators
  • Healthcare Administrators
  • Medical Administrative Clerks
  • Customer Service Administrators

Application Deadline

Applications close on 4 August 2026. Only shortlisted candidates are likely to be contacted.

Location: Gateway, KwaZulu-Natal, South Africa
Closing Date: 4 August 2026

Apply Here